Credit Control Manager - Up to £38,000 - Manchester

2C recruitment
Closing date
23 Sep 2020

View more

Contract Type
You need to sign in or create an account to save a job.
We are looking for an Experienced Credit Control Manager to join our client in Manchester.
You will be able to introduce process' to improve the departments performance.
We are looking for someone, ideally from a B2C environment, who has a track record taking an underperforming Credit Control function to one that consistently achieves high standards.
• Accountable for managing the Credit Control team incl. conducting appraisals, training and developing team members
• Responsible for the commercial and domestic credit control activities
• Management of escalated customer queries and complaints
• Overseeing day to day credit control enquiries such as customer correspondence, Direct Debit applications, disconnections, copy invoices and debt recovery reminder letters
• Identify and prepare accounts to be passed for further action
• Maintain and improve current processes to offer enhanced credit control services to customers and help improve internal procedures to assist in achieving set objective
• Team management
• Excellent understanding of credit control best practices and ability to deliver a variety of approaches to meet both customer and business needs
• Good core IT skills inclusive of knowledge of Microsoft Word and Excel and mail merge facilities
• Excellent inter-personal skills and the ability to respond to all credit control queries
• Strong understanding of legal practices in relation to credit control i.e. GDPR, Financial Hardship, Disconnection Policies
• Ability to adapt as priorities/demands change and initiates action
You need to sign in or create an account to save a job.

Get job alerts

Create a job alert and receive personalised job recommendations straight to your inbox.

Create alert