Application Support Analyst

C4S Search Ltd
Swindon, UK
Closing date
8 Oct 2020

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Technology & New Media
Contract Type
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Application Support Analyst - SQL

Two Application Support Analysts required to join a leading technology organisation in Swindon. This is a fantastic opportunity to join a hardworking, dedicated and experienced technology team.

The role will see you offering 2nd and 3rd level support/fixes to the wider business community.To be successful in this role you will need strong and demonstrable experience MS SQL.

The key responsibilities of the Application Support Analyst (SQL) are:
  • Able to resolve complex tickets
  • Create and maintain knowledge base and support documentation
  • Support and coach other members of the team
  • Proactively suggest and implement service improvements
  • Deputise for the manager as necessary
  • Take leading role with major incidents that are being resolved by the team
  • Experienced in using an Application Performance Monitoring tool to assist in resolving incidents
  • Own the configuration process for the system (s)
  • Be able to resolve issues and queries passed to them from other team members
  • Deploy software and ensure associated documentation is updated appropriately
  • Makes a significant contribution to projects and able to deploy software

The key skills of the Application Support Analyst (SQL) are:

Proven track record in working with Microsoft SQL Server/ T-SQL
  • IT experience on supporting mission critical business applications
  • Background in an ITIL Service Management framework
  • Have experience of managing the relationships with Third Party suppliers
  • Experienced with Microsoft frameworks
  • Microsoft SQL Server; T-SQL, SSRS, SSIS, Stored Procedures
  • Microsoft Office; Excel, Access, Visio, O365
  • Microsoft Server, Active Directory, IIS
  • ITIL Foundation
  • A MCSE or MSCA Microsoft qualification desirable
Application Support Analyst - SQL
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