Technical Support Advisor

Venatu Recruitment Group
Rotherham, UK
Closing date
3 Oct 2020

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Technology & New Media
Contract Type
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Technical Support Agent

Permanent Position

Rotherham Town Centre

£17,500 increasing to £18,135 on completion of training

Performance-related bonus with an OTE of £21,000

Our client is based in Rotherham immediately requires a Technical Support Agent to join their team.

To be considered for the position you must have previous technical experience.

The Benefits:
  • Performance-related bonus
  • Free parking
  • 33 days leave (including bank holidays)
  • Length of service holidays - An extra 5 days
  • Employee referral scheme - Refer a friend and receive £500
  • Free broadband when passed probation
  • Free hot and cold drinks
  • Free fruit
  • Employee pension
  • Monthly staff lottery
  • Employee of the month awards
  • Free eye care vouchers & eye test
  • Free perkbox - Includes free mobile phone insurance, discounted cinema tickets, tastecard etc
  • Incentives and prizes

As a Technical Support Agent, you will be responsible for:
  • Deliver exceptional service to customers
  • Provide a right first-time resolution on calls
  • Diagnose technical issues using a variety of diagnostic tools
  • Liaising with third party suppliers via an agreed process where first call resolution isn't possible
  • Full ownership of customer queries, ensuring that regular updates are provided
  • Communicating with your wider team to prioritise work and share best practice

  • Have strong communication skills, both verbal and written
  • Be professional and courteous at all times
  • Be committed to your role and career development
  • Contribute positively to your team and customers
  • Be a logical thinker
  • An understanding of ADSL, Fibre, networking and associated broadband technologies

  • Every 1 in 3 weekends
  • Monday - Friday between 8.30am - 8.30pm
  • Saturday 9am - 6pm
  • Sunday 10am - 4pm

If you are interested in learning more about the role, please submit your CV.

At Venatu Recruitment Group, your right to privacy is important to us. By applying for this job, your information will be entered into our recruitment system. This will enable you to register for job alerts, apply for jobs and for us to help you find your next role. To read our full privacy policy please follow the link:

Job Type: Full-time

Salary: £17,500.00-£21,000.00 per year

Job Types: Full-time, Temporary

Salary: £17,500.00-£21,000.00 per year

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