Product Manager - Digital / Customer Experience

ECS Resource Group Ltd
London, UK
Closing date
10 Oct 2020

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Marketing & PR
Contract Type
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Product Manager - Digital / Customer Experience
Location: London
Salary: £55,000 - £60,000

Working as a Digital Product Manager for a rapidly expanding telecoms provider, you will focus on building amazing customer experiences by acting as the critical conduit between Business and Technology which involves grooming Feature requests with the Business, collaborating on solution designs with Technology and looking after the flow of value during the Prioritisation of work. This role will focus on digital customer touchpoints (web, mobile app, campaign, chat bot) hence a strong background on digital platforms is essential.

Responsibilities include:
-Development of a Product Roadmap
-Translate Business requirements to development teams and interpret technical feedback to the Business
-Calculate business / customer benefits with stakeholders when defining requirements in order to track the flow of value
-Be the voice of the customer in the context and value of the business requirements
-Manage the Product Backlog of epics and features and drive proiritisation
-Work with Project Managers / Solution Architects to ensure coordinated approach to the long-term product architecture roadmap and digital / platform strategy
-Conduct research, including customer feedback, and analyse data on market trends to identify product enhancement and development opportunities.
-Articulate and recommend product enhancements to support business objectives
-Advocate and champion the Agile iterative process within the Business (experience with SAFe is beneficial)

Full JD available upon application

ECS Resource Group are an Equal Opportunity Employer, for more information please click the following link: https://(url removed)/work/equal-opportunities-employer

In accordance with the Equality Act 2010, if you require an alternative form of application please click the following link: Flexible Application Process - https://(url removed)/work/flexible-application-process
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