Service Desk Agent

Kelly Services Nottingham
Manchester, UK
Closing date
9 Oct 2020

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Technology & New Media
Contract Type
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Job Title: Service Desk Agent
Salary: £9.30 per hour
Location: Manchester
Duration: Temporary Ongoing

Your new company

Kelly Services are working in partnership with a leading IT company who provide IT Systems, Services and Products, they are currently looking for an IT Support Technician to support the service desk in handling calls to log IT issues.

About the role
You will provide a single point contact for users and will be dealing with the management of both routine and non-routine incidents, problems and requests. You will deal with emails and phone calls to perform actions as requested within agreed SLAs and KPIs. You will take ownership for listening to and understanding customer enquiries and delivering a first class service.

You will be experienced in providing an excellent customer experience in both a verbal and written format. You will also have excellent data analysis skills and attention to detail.

If you are interested please apply with your CV to take advantage of this opportunity

Kelly Services are acting as an Employment Business in relation to this role. Should you choose to apply, your information will be processed in accordance with Kelly's Privacy Statement.

As an Equal Opportunities employer we welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.

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