The contractor must be able to demonstrate level 3 experience of working both in a team and in isolation. The engineer should also have the ability to research a technology and develop their own skillset as and when required to allow them to identify root cause analysis. The individual shall provide Level 3 (specialist knowledge) System Administrator (WINTEL) support at sites and remotely to deployed sites (Nodes/PoPs) from the CyISOC across all NSoIT(D) -security domains.
The contractors must be able to demonstrate level 3 experience of working on current and future technologies such as VDI delivered architecture. Any issues fully investigated in a remedy ticket by the engineer and escalated to level 4 if required. The FTEs engaged in the provision of this support service shall provide: a. Installation, configuration, deployment and maintenance of Microsoft and other third party products and services on site and to deployed sites when required. Specifically focusing on the following areas:
Knowledge Management (Creation and retirement of Knowledge Articles)
Projects, trials, exercises and UK based support to deployed Operations
Capacity and Demand Management. b. Provide support, advice and recommendations to design changes; c. Support to the Authority towards its Continuous Service Improvement (CSI) initiatives; through undertaking mentorship and technical knowledge transfer to all Military Service Providers (Military or Civil Service), contributing and making suggestions at CSI workshops and producing technical and knowledge transfer documentation. d. Carrying out root cause analysis where required.
Essential Skills: Server 2008/2012, Active Directory - GPO/DNS/DHCP, Hyper-V and WSUS
Desirable Skills: HP SAN technologies, Anti-Virus - ePO, Virtual Machine Manager 2012, Data Protection Manager 20
Key Performance Indicators
* Feedback from Customers, Service Delivery Management, Project Manager etc.
* Technical Assessments.
* Proven track record of problem resolutions.
* Evidence of sharing and re-use of knowledge
* Successful production of documentation.
* Successful management and implementation of changes.
* Improvement/enhancements to service delivery.
* Meets and improves service level requirements.
Due to the nature and urgency of this post, candidates holding or who have held high level security clearance in the past are most welcome to apply. Please note successful applicants will be required to be security cleared prior to appointment which can take up to a minimum 18 weeks.
LA International Computer Consultants Ltd is an HMG Approved Consultancy and operates as an IT & Engineering Consultancy or as an Employment Business & Agency, depending upon the precise nature of the work, for security cleared jobs or non-clearance vacancies, we welcome applications from all sections of the community and from people with diverse experience and backgrounds.
Award Winning LA International Computer Consultants Ltd (Recruiter Awards for Excellence - Best IT, Best Public Sector & Gold Awards) and the most prestigious award that any business can receive The Queens Award for Enterprise: International Trade 2015.
This job was originally posted as www.totaljobs.com/job/90723264