CRM Strategy Consultant

Closing date
9 Oct 2020

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Technology & New Media
Contract Type
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Strategy Consultant - EMEA Region (Principal Consultant)

About Us

Appirio, a Wipro Company helps customers improve Worker & Customer experiences with outcome-oriented consultants who bring the latest digital thinking andunmatched cloud experience. We create actionable strategies that deliver results quickly, and help organizations adapt to a new experience-driven era. We deliver results quickly by harnessing the power of thousands of pre-built solution accelerators. Appirio is a trusted partner to some of the world's largest brands, including YP, Cardinal Health, Coca-Cola, eBay, Facebook, Home Depot, Sony PlayStation, Moen, and IBM.

Brief Overview of Role

The CRM Strategy Consultant is a utility player, often working independently across a portfolio of projects in collaboration with internal resources and external clients.

This person would be responsible for developing a nd executing successful client experience strategies using Salesforce and other Cloud-based technology solutions to help organisations meet evolving business needs.

We seek a candidate with deep functional knowledge a nd industry experience who can engage key business stakeholders t o identify business challenges, develop solutions, and present recommendations that deliver tangible business benefit.

This senior-level role will work with executives, senior managers and project teams to ensure overall project success. Travel expectations vary based on business needs (whether projects or pre sales); ability to be flexible and travel as needed, is a requirement (whether cross-borders or in-country).

Key Responsibilities
  • Leverage people, process and technology to establish a CRM strategy that aligns to the business strategy, engages stakeholders and supports the development of a "World Class" sales, service and marketing organisation
  • Working with multiple stakeholders, identify the most important client business challenges, conduct analysis, and present strategic solutions that align to the corporate sales, service and marketing strategies.
  • Lead senior business stakeholders through transformative activities, beginning with discovery through delivery of business value designed at streamlining business processes to achieve optimal performance
  • Proven ability to build relationships with constituents, including: clients, internal teams, and consulting partners
  • Collaborate with sales during the presales/discovery stage to research and understand client business challenges and drive towards value added solutions
  • Contribute to the development of delivery tools and resources, thought leadership, and client offerings through personal experience and perspective
  • Manage and lead resources assigned to project that are responsible for the implementation of cloud solutions designed to enhance the client experience

Education and Required Experience (Requirements)
  • Bachelor's Degree or an advanced degree in the area of specialisation or equivalent professional work experience
  • A combination of the following:
    • 5+ years direct consulting experience leading sales, service and marketing transformation projects
    • 10+ years of broad general business experience and knowledge across many disciplines including; Business Process Analysis, Business Transformation, Call Center, Project Management, Process Improvement, Sales Operations, Leadership Facilitation, and Change Enablement
  • Progressive and professional experience leading/supporting sales, service and marketing transformation for large scale global projects spanning multiple vertical markets
  • Experience with challenging current thought process and status quo of business stakeholders regardless of the audience
  • Demonstrated experience collaborating and communicating with a diverse set of people across groups and organisational levels
  • Enthusiastic, professional and confident team player with a strong focus on client success who can present effectively even under adverse conditions
  • Must demonstrate the ability to work independently, prioritise multiple objectives in a rapidly changing environment, and ensure delivery of quality products
  • Possesses the ability to influence various stakeholders and strategic direction without direct control/authority
  • Executive level communication skills and experience interacting with various levels of stakeholders
  • Strong writing skills including the ability to synthesize information into clear, concise messages both for detailed analytical reports and executive summaries
  • Ability to work from home and travel up to 80%
  • Current Admin 201 or advanced certification is preferred
  • Sales Cloud or Service Cloud certification is preferred
  • Not eligible for visa sponsorship
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