Continuous Improvement Manager

Ageas Insurance Limited
Eastleigh, UK
Closing date
17 Sep 2020

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Claims Continuous Improvement Manager: Ageas Insurance have an exciting opportunity available to join the Claims team as a Continuous Improvement Manager. Working within a dynamic Claims function that is passionate about innovating and improving what we do for our customers alongside protecting indemnity spend, the Claims Continuous Improvement Manager will be vital in pushing forward and promoting initiatives and changes in Claims.

An excellent Stakeholder Manager, with strong leadership skills, the successful Claims Continuous Improvement Manager will be able to identify opportunities for positive and systemic change, and will use their skills to drive improvement through, as well as supporting their direct and other reports and teams to do the same.

Applications for the Claims Continuous Improvement Manager close at 11pm on Thursday 24th September, please ensure you upload an up to date CV as part of your application. Please note that this role can be based in either or Eastleigh or Gloucester offices.

Here are some of the main responsibilities of the Claims Continuous Manager role, based in Eastleigh or Gloucester:To lead Claims Continuous Improvement to work collaboratively, to identify and effectively deliver improvement and claims change initiatives, business process reviews and system change aligned to strategic priorities and meet outcomes that make a positive difference to cost, service and efficiency
Seek out and drive awareness of innovation and external developments; promoting and identifying opportunities to leverage benefit for Claims and Ageas
Ensure Claims is represented at the Change Submission Forum and claims change is presented in line with Ageas Change Process
To ensure collation of Claims input on tenders reflects The Ageas Way and onboarding and management of new schemes across the Function are supported and managed effectively, in line with contractual arrangements
To ensure Claims Continuous Improvement team has skills, tools and capabilities needed to remain effective to achieve delivery of objectives and plans

Here are some of the key skills, knowledge and competencies you will need to be successful in the Claims Continuous Improvement Manager role:
Proven experience delivering continuous improvement and change management in an FCA regulated environment.
The ability to lead a group of people to deliver improvement initiatives
Strong stakeholder and change management, communication and collaboration across Claims and other Ageas Functions
Performance management, objective setting, training and development
Operating within cost centre targets
Achievement of strategic and annual operating plans

About #Ageas: With a history of almost 200 years we pride ourselves on being a leading provider of award-winning insurance solutions in the UK. We've scooped a Gold Standard Insurance Award for the last nine years running and received a five star defaqto rating for offering the highest quality products in the market.
We take pride in creating a supportive, inclusive and safe environment, encouraging people to bring 100% of themselves to work every day and where our people are our most valuable asset. With over 2,800 employees based across our offices in Bournemouth, Eastleigh, Gloucester, London and Manchester, our people help Ageas create a thriving, creative and innovative place to work, which is echoed in the service we provide to over five million customers.
We are the Proud Partners of Bourne Free - Bournemouth Pride, a Stonewall Diversity Champion, a signatory of the Women in Finance Charter and the Insurance Inclusion Pledge and support the Rays of Sunshine and will continue to broaden our Inclusion agenda.

Our purpose is clear: To make insurance easy and personal for our customers. We live and breathe our values - we care and respect those around us; we dare to push our boundaries, we deliver what we promise, above all, we learn together, inspire others and share success

Want to be part of a Winning Team? Come and join Ageas

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