SoCode is proud to be supporting one of their longest standing partners in their search for a Customer Success Manager. The business is a true Cambridge success story in the Software market and is currently experiencing exponential growth despite current market conditions. The Customer Success Manager position is newly created that is pivotal in supporting the organisation through its expansion. This role serves as a customer advocate and trusted advisor, an Account Manager for key corporations.
You will be working closely with the MD and Sales Director to foster long-standing relationships with a mixture of corporations in multiple sectors. You will be joining a business that is truly passionate about the customer experience and a team that strives for continuous improvement and innovation. You will have an understanding of the software development life cycle and be comfortable dealing with Technical and non-Technical stakeholders across multiple simultaneous projects. You will be the internal customer and work closely with the Engineering team to ensure timely delivery of projects.
The business is passionate about staff development and has invested heavily in training over the years. Their limited staff turnover is testament to their employee engagement mission.
Manage the business relationship between the business and assigned client accounts; responsible for overall client satisfaction
Provide coaching and advice to clients on the use of bespoke software solutions; develop insights into the challenges faced by client organisations and provide recommendations
Provide strategic updates on clients' performance to Senior Management.
Identify new opportunities for expanding product/service usage to maximize client success
Bachelor's degree or equivalent work experience (technical degree or masters degree a plus)
Strong customer facing skills (executive presence, writing skills, phone skills). Demonstrates a highly professional demeanour
Strong consulting skills
Ability to communicate technical details to a non-technical audience. Ability to foster credibility with a technical audience
Ability to set and communicate expectations; skill in mediating and resolving problems
Must be highly organized and able to prioritize and process a number of tasks concurrently
Ability to build lasting relationships based on trust
Takes ownership of customer issues and drives to resolution
Self-motivated, strong work ethic, creative, customer-centric personality
My client is committed to recruiting now with remote on-boarding. They also offers an outstanding benefits package and career advancement