User Researcher - UX & Design Team - London
My client, an award-winning Media House is looking for a creative and driven User Researcher to join their friendly team.
They strongly believe in the benefits of flexible working and autonomy in their day to day jobs.
What will the role involve?
Planning and executing user research studies throughout the design and development lifecycle, from early strategic direction through post-release validation.
Employing a wide range of research methods, including generative design research and contextual inquiry, participatory design workshops, interviews, formative and summative usability studies, and quantitative methods, such as surveys and data analytics.
Developing and using relationships across the company to understand existing research and insights and identify impactful research questions, and collaborate on end-to-end research that looks across the customer journey.
Leading workshops with cross-functional teams to ensure that findings and insights are translated into actionable product goals and direction.
Sharing customer insights with the broader organisation in creative ways to increase customer empathy, including posters, immersion rooms, blog posts, and workshops.
Iterating and improving the processes within the user research community at Reach.
Who are we looking for?
Experience in researchYou will have a strong track record of qualitative research leading to results impacting product/UX strategy and development.You will have worked closely with quantitative experts and knows how to blend this with qualitative research to synthesise actionable insights.You will possess an up-to-date toolkit of research methods and the experience and savvy to know when to be lean and scrappy and when to be rigorous.The ability to collaborate with a wide set of stakeholders including UX and UI designers, product managers, and software developers.
It would be great if you had the following, although not essential:
Familiarity with the news and media industries.Experience researching multichannel experiences.Familiarity with Lean UX and Lean Research methodologies.Experience with agile software development.Experience identifying and implementing process improvements for research teams.A passion for Accessibility and Inclusive Design
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