Security and Patch Management Engineer - Peterborough - Up to £32

Employer
Lynx Recruitment Ltd
Location
Cambridgeshire, UK
Salary
Competitive
Closing date
8 Oct 2020

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Sector
Technology & New Media
Contract Type
Permanent
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Lynx Recruitment are partnered with a market leading managed services company who are looking to expand their NOC team. You will provide 24/7/365 remote support on a 4 on 4 off basis. Successful candidates will have prior experience working within a similar SLA driven environment and have a working knowledge of ITIL.

Key Skills:

* Windows Servers

* Windows 7-10

* Patch Management

* SCCM/InTune

* Basic networking

Responsibilities:

* Respond to incidents logged on the Incident Management system and provide end users with a technical solution within Service Level Agreements.

* Monitor, progress, and resolve incidents whilst ensuring customer satisfaction through proactive updates, frequent contact and escalation where necessary.

* Provide a point of technical escalation and expertise.

* Provide technical assistance to on-going projects and the transition of new customers when required.

* Ensure all implemented solutions are backed up with documentation, training and expertise within the Service Desk and Support areas.

* Perform Daily, Weekly and Monthly scheduled tasks relating to Patching and AV management when required.

* Provide assistance to Team members, Service Teams and Customers as required.

* Escalate potential service issues initially with Team Leader /Service Delivery Manager.

If this position sounds of interest or you know someone who may be interested please get in touch.

Security and Patch Management Engineer - Peterborough - Up to £32,000
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