Client Asset Team Leader

StepChange Debt Charity
West Yorkshire, UK
Closing date
3 Oct 2020

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Contract Type
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We have a rare and exciting opportunity for a team leader in our busy Client Asset Management team in Leeds. This is a 2 year fixed term contract. To succeed in this role you must be highly numerate and have the ability and confidence to organise and motivate your team. Based at our Leeds city centre office, you would become part of the UK's largest provider of genuinely free independent debt advice and managed solutions.

Our vision

Every year we help 635,000 people to resolve their debt problems and rebuild their lives. We employ over 1,700 colleagues and in our 27-year history we've helped millions of people on their journey to becoming debt free.

What you will be doing

The successful candidate will be responsible for the day to day running of their team; ensuring all work is carried out to the highest standards of accuracy and quality and in line with department objectives and FCA regulation. You'll ensure a highly effective team to achieve the department service levels and key performance indicators (KPIs).

A key element of the role will be to support and develop team members through one to ones, performance reviews and coaching. You will be able to set objectives for the team and individuals and regularly review against performance.

To be successful you'll need to demonstrate excellent time management and organisational skills as the department has multiple processes and tasks, all governed by strict FCA regulations. Knowledge of financial transactional processing procedures is required. You'll be resilient and possess the ability to handle situations, analyse problems and provide effective solutions to problems.

Key accountabilities

Previous team leader or operational management experience is essential for this role, in particular:

Motivating and developing a team
Providing constructive input and feedback in a professional manner
Proactive way of workings
Manage all aspects of change in an effective and supportive manner
Creative thinking to overcome barriers and produce alternative solutions to problems
The ability to produce professional and articulate communications
Presenting to an audience including the ability to adapt to a variety of audiences and mediums
A good working knowledge of Excel and MS Outlook
Knowledge of financial transactional processing procedures
FCA CASS / Consumer Credit knowledge is preferable
We value our colleagues

We don't just care for our clients and those people who contact us for help. We also value our colleagues, and this role comes complete with a generous benefit package which includes:

24 days annual leave (this increases by one day per year up to a maximum of 29),plus bank holidays
The ability to buy and sell annual leave
Travel season ticket loans
Cycle-to-work scheme
Group personal pension scheme
Westfield Health cash plan
Employee assistance programme
Financial planning
Long service awards
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