Clinical Trial Account Manager required on a Full Time 12 month Contract basis to join an industry leading pharmaceutical and biotech business.
Do you have a background strategically facilitating and expanding Clinical Trial Services to key accounts? Are you proactive in identifying organic growth opportunities, a focused, methodical person with a passion for driving business results? If you are seeking an exciting challenge then this is the role for you!
As Clinical Trial Account Manager, you will increase the companies' Clinical Trial services exposure to key accounts, strengthen outstanding service, responsiveness and technical ability whilst achieving divisional sales goals.
Each project offers the opportunity to work at the cutting edge of medicine / drug technology, collaborating with the worlds leading businesses. You will be part of a small, friendly team working together to deliver programmes that are critical to the long-term success of a respected, global company.
Champion and deliver world class customer service to clients for comparator sourcing activities and added value services project delivery.
Develop strategy, implementation and delivery of added value services projects for key accounts
Establishing high levels of customer service, delivering programme specific KPIs and account relationship development objectives.
Demonstrate an excellent understanding of the clinical trial supply chain through working with strategic sourcing group.
Contribution to divisional revenue and profit targets.
Delivery of assigned account plans relating to existing and future service offerings through provision of strategic account management support to global clients. This includes:
Mapping timeline and project plan for programme launch. Participation in client meetings around scope and set-up.
Build and develop a team of dedicated Clinical Trial project management colleagues
Supporting Account Associates, review and vet client requests/requirements and formulate sourcing strategy, utilising tools, databases, and strategic sourcing group where needed
Analysis of client satisfaction outcomes identifying solutions to meet client requirements
Delivery of world class customer service to clients
Develop long term relationships across strategic accounts
Develop a strong working relationship with internal departments to provide an exceptional and seamless service to clients
Work with Business development and head of region to devise a transition plan for new accounts to be managed within project management team, set KPIs for key accounts and review on a periodic basis
Managing, prioritising, and completing inquiries and projects to a high standard
Demonstrate an excellent understanding of the clinical trial supply chain through working with strategic sourcing group
Develop an understanding of the key challenges that customers face in clinical supply, logistics and services
Guide Account Associate with presenting client requests to sourcing vendor(s) to obtain necessary details to generate and provide formal quotation/proposal
Follow all relevant Standard Operating Procedures and regulatory requirements, managing adherence within the Client Services team
Ensure all licenses, documentation, audits and associated QA activities are in place in support of client qualification
Educated to degree level and preferably in a science related field
Minimum 3 years direct project management experience at a Contract Research Organisation (CRO)/Contract Development Manufacturing Organisation (CDMO), Pharmaceutical or Biotech company
Knowledge of the key principles of cross functional project management
Excellent communication skills and ability to communicate effectively with all levels of an organisation
Able to delegate, effectively prioritise own and workload of project team members
Flexible and adaptable to changing situations
Proficient in use of web-based IT systems and Microsoft (MS) Excel, MS PowerPoint, MS Word and MS Project
This is an awesome opportunity to be part of a leading business which offers an interesting, varied and exciting workload coupled with a motivated and passionate culture. You will be part of a growing, professional team working together to deliver programmes that are critical to the long-term success of a respected, global company.
Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.
Candidates must be eligible to live and work in the UK.
For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business