Carlisle Support Services
Lincoln, UK
Closing date
2 Oct 2020

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Contract Type
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Are you are born leader looking for a chance to utilise your leadership skills within the retail sector? If your answer is yes, it's your time to shine! We at Carlisle are currently looking for a team leader to join our exceptional team with one of the UK's leading supermarkets.

The ideal candidate will have previous experience within merchandising and retail with a strong aptitude for planning, report building and decision-making. This individual will be enthusiastic and have a flare for leading and motivating small-to-medium teams, ensuring health and safety implementation amongst colleagues and in store.

This person will be an excellent communicator on all levels, striving to promote a positive and professional environment at all times whilst supporting team members and demonstrating initiative when problem solving and facing challenges.

Duties will include:
  • Plan the project process in store and communicate to your team
  • Communicate progress of project to client on site, and field support.
  • Attend project briefings and action any administration needs
  • Act as main contact on site for all store staff
  • Maintain team morale and motivate team to maximise productivity
  • Maintain development of team members
  • Deal with and resolve any shortfalls in individual team member's performance and behaviour in a timely and effective manner.
  • Demands and promotes excellent customer service standards from the CSS team on behalf of the client in live stores.
  • Identify and problem solve
  • Ensure all aspects of the projects are completed to agreed standards and timeframes, including organising the allocation of work within your team
  • Check all aspects of completed project and review housekeeping
  • Ensure full completion of administration, including completion reports, photographs, timesheets and phone reports
  • Completes a H&S induction for all new CSS Colleagues arriving on site and keeps a signed record as evidence that this has occurred.
  • Holds and conducts regular toolbox talks with the team during the life of the project and records the same.
  • COSHH regulations are always adhered to
  • Deals with, reports and records on site accidents as per company guidelines.
  • Provide continual training and development to Merchandisers
  • Ensure all CSS colleagues comply with CSS standard of dress and presentation at all times.
  • All Carlisle ARC colleagues are treated, measured and managed to the same standards as CSS colleagues whilst on site.
  • Maintain communication levels with office team
  • Any other duties requested by Line Manager

Key Performance Indicators:
  • A level of damage standards of completed projects
  • Team performance
  • Admin standards and compliance levels
  • Client feedback
  • Operations Coordinator Audit visit scores
  • Standards of return vehicles
  • Qualifications:
  • Literate and numerate to an acceptable working standard

  • Good verbal and written command of English Language
  • Ability to compile reports
  • Ability to conduct basic onsite training
  • Ability to promote, maintain and develop partnerships with all other on-site working parties
  • Ability to self-audit all completed activity
  • Ability to read line drawings and store plans
  • People management skills
  • Time management skills
  • Customer service skills
  • Problem solving skills
  • Good planning and communication skills
  • Good admin skills
  • PC Literate- Word, Excel and email
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