IT Support Apprentice

Employer
LMPQ
Location
Solihull, UK
Salary
Competitive
Closing date
6 Oct 2020

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Sector
Technology & New Media
Contract Type
Permanent
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LMPQ are recruiting for a Helpdesk Support Apprentice based in central Solihull for an employer providing specialist software.
The successful candidate will be a point of contact for customers dealing with demos, trouble shooting, problem solving, managing and resolving tickets and providing first line support to customers.
Excellent customer service skills are a must!
The Apprentice will be provided with full training on the position, but the ideal candidate will have the following skills and behaviours:
  • Good general IT knowledge
  • Ability to identify the root cause of a problem
  • Able to clearly log bugs and issues
  • Good written and verbal communication skills
  • A customer focused approach
  • Able to work under pressure
  • Good at multi-tasking
  • Good at coping with change
  • An ability to learn new software systems
  • Collaborative working style
Please be aware that this is an apprentice role and you will complete a Level 3 IT Infrastructure Apprenticeship with LMPQ. This is a 13 month programme and you will gain industry recognised Microsoft Accredited qualifications. You will need to be able to travel to Birmingham City Centre for one day a week to complete training.
Applicants must have five GCSEs including English and Maths at grades C/4 of above to be eligible for the Apprenticeship.

This job was originally posted as www.totaljobs.com/job/90675514
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