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Chief Executive Officer – Citizens Advice

Recruitment Revolution
Reading, Berkshire
£40,000 – £45,000 FTE (dependent on experience)
Closing date
24 Sep 2020

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Contract Type
Consultancy / Strategy
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Job Details

This is an exciting opportunity to lead a dynamic team in a leading Advice Agency. We are looking for a committed, creative and innovative new CEO to lead the organisation through a period of intense change.

Role info:

Chief Executive Officer
Central Reading/Working from home
Permanent / 28 – 35 hours per week (0.8 to 1.0 FTE)
£40,000 – £45,000 FTE (dependent on experience)
Start Date : As soon after selection as possible

Citizens Advice Reading is a large and busy town centre Advice Centre which delivers a range of advice services, funded by local and national contracts. It works in partnership with a range of stakeholders, including:

+ Reading Borough Council
+ National Citizens Advice
+ The Reading Advice Network
+ Macmillan Cancer Support
+ The Henry Smith Foundation

This is a challenging time for the organisation, in the middle of the Covid-19 pandemic and in a difficult financial climate. The Covid-19 crisis is leading us radically to reshape our service delivery model, to ensure that our services are accessible to the people who need them most, whilst we remain sustainable.

For us to achieve this, the successful applicant will need to be a creative, innovative leader, comfortable with change and ambiguity, skilled at managing limited resources, able to build strong and influential relationships with key partners, have a deep understanding of how to develop and sustain a high quality volunteer service, and be fully committed to the aims and principles of Citizens Advice.

If you are looking for a role where you can make a difference to the lives of people in real need in Reading, have experience of leading a sizeable team, delivering a range of services in a customer or client focused environment, and working closely with a number of key partners, this post could be for you.

Key skills we're looking for:

+ Understanding, and be committed to, the aims and principles of the Citizens Advice Service
+ Have extensive leadership and people management experience
+ Understand how to develop and sustain a high quality volunteer service
+ Be an excellent communicator face-to-face with individuals and larger groups, write clearly and succinctly, and be able to communicate well across social media
+ Be able to show they can set and deliver a vision, through strategic business development plans, and manage the organisational change required
+ Understand equality and diversity best practice, and know what the law requires of organisations in this area
+ Have excellent interpersonal skills, with a proven ability to motivate colleagues, delegate effectively, and build good working relationships with key partner organisations
+ Be able to show they have managed significant budgets and ensured effective financial control
+ Be able to work on their own initiative, prioritise work, handle pressure and take decisions

Closing Date: 25 September 2020
Selection Process Dates: 6 October and 20 October

Shortlisted applications will be sent a formal application.

Applicants selected for an interview will need to be available to attend, either in person or by video link, on both dates.

Interested? Apply here for a fast-track path to the Hiring Team

Application notice… We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect we may contact you by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details.

If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.


We’re Talent Acquisition Specialists that founded change in 2005. Since then we’ve helped over 2500 clients grow, prosper and lead.

# Our Story

Frustrated by poor experiences with traditional agencies, our founders (just two regular candidates), decided that the outdated industry needed modernising and a new balance of power. In 2005, a new kind of agency model was born, putting the client and candidate at the heart of the experience whilst removing the pushy sales, schmooze and high fees.

# What makes us different?

Aside from a sensible fee model, custom technology and a direct unhindered path to candidates we…

…don’t sell candidates and we don’t sell jobs: we facilitate relationships and champion the process of ‘organic hiring’ to help create stronger and longer-lasting engagements.

# Who we work with

With an industry reputation for delivering results we are the go-to talent finders for over 2500 clients. We work with everyone from tech start-ups to global brands who all demand the best service and talent.

From business owners hiring 2 people a year to Internal Recruiting teams hiring 200+ people a year, RR sources talent across all sectors and levels.

# Reputation

Our expertise have also been called upon by some of the leading job boards including the UK’s No1.

Recruitment Revolution is a member of the REC with a 100% compliance pass rate and holds a Feefo 5* Gold Award for Service.

For more information please contact Team RR on 0800 294 3113 or visit

Find Us
Castle Hill House
12 Castle Hill
United Kingdom
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