IT Manager

Commercial Ltd
Exeter, UK
Closing date
25 Sep 2020

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Technology & New Media
Contract Type
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Commercial Group was established in 1991 and has since grown to become the largest independently owned Business Services Group in the UK. Today, comprising of eight divisions; Managed IT, Office Supplies, Interiors, Managed Print Services, Telecoms, Smart Technologies, Technology Supplies and Print, the £70m turnover Company is renowned for delivering superior quality product, service and consultancy to business nationwide.

We are currently embarking on exciting and ambitious growth plans to grow to a turnover of over £100m so we need talented people to support this growth. We understand that superior performance starts and ends with our people; people with passion who like to make a difference and most importantly love what they do. If you would like to be a part of this exciting journey then we would love to hear from you!


We have a vacancy for an experienced IT Manager for an Exeter based charity that provides high quality palliative care service to patients with life-limiting illnesses. This is a diverse and varied role that will encompass all aspects of IT across the client's retail network, in home care services at and Hospice. This is a hands on role that will require strong technical skills, an open and collaborative approach as well as great customer service and management skills.

We want you to...
  • Be responsible for the day-to-day provision of support and management of the client's IT resources ensuring that there is adequate provision to meet the needs of the organisation
  • Be responsible for management, maintenance and support of the client's core infrastructure, services and data to ensure a continuity of service to all users including fault diagnosis, and resolution.
  • Prioritise workloads to maintain service levels and service KPI's within a structured ITIL service framework.
  • Develop and support strategic planning of IT provision in the organisation
  • Support the development and management of IT budgets.
  • Manage and deliver tactical and strategic technology projects and technology roadmap
  • Provide support across multiple sites working in collaboration with Commercial's Network Operations Centre in Cheltenham

You have got...
  • Experience of working within enterprise IT environments,
  • Certification of Microsoft MCP, MCSA, CompTIA A+\N+, ITIL or similar
  • Experience of customer facing hands-on support, maintenance and installation with the technologies listed below:
  • Knowledge of virtualisation solutions, (VMWare, HyperV)
  • SAN\StorageTechnologies
  • Excellent knowledge and understanding of Windows 10 and Windows Server 2012/2016/2019
  • Exchange, Office 365
  • Server hardware
  • Active Directory, Group Policy and Domain Services
  • TCP/IP, VLAN, switching, routing and firewall configuration, VPNs and WAN environments
  • Corporate wireless systems
  • Backup technologies such as Veeam and vRanger
  • Enterprise security technologies and best practice
  • Mobile Device and Application Management
  • The ability to quickly assess, resolve and escalate support issues to meet agreed service levels as well take ownership of more complex support requests.
  • Proven experience of technical implementation and troubleshooting
  • Exceptional customer service and communication skills with an ability to develop and build strong stakeholder relationships.
  • Attention to detail and a methodical, professional and flexible approach to service delivery including appropriate due diligence, planning, documentation and engagement with clients stakeholders, management, support staff and third parties.

Why Commercial..?
  • Competitive salary
  • Company laptop and mobile phone
  • We all get a generous holiday allowance of 25 days plus bank holidays which increases with length of service
  • A variety of training & Development programmes tailored to you
  • Earn extra money if we hire your friends or family with our employee referral programme
  • Looking for a little extra? You could get a day off for doing charity work and you might even get a treat on your birthday and work anniversary!
  • A range of team and social events
  • Cycle to work scheme, pension contributions, Employee support programme, Flexi time scheme and more

  • Due to the nature of our clients, enhanced DBS is essential

For more information on our Company and culture, visit*

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