A fantastic opportunity has arisen for a experienced Software Support Analyst to join our Darwen based Team or the option of working remotely elsewhere within the UK.
Working on a basis of 'Customer comes First' in everything we do, STL Technology Solutions is among the leading providers of Wholesale, Delivered Business and Cash & Carry systems as well as offering EPOS support for some major retailers.
The Software Support Analyst will be responsible for:
> Application support for mission critical business systems of our
> Handling customer incidents, problems and requests within strict
Service Level Agreements (SLAs)
> Answer questions from customers about the features and
capabilities of the supported Applications
> Maintaining internal Customer Case notes in line with company
> Participate in Continuous Improvement activities to add value to
the services provides to customers.
The following skills and experience are required:
> High level software support skills
> Ability to multi-task in a pressurised environment
> Problem analysis and solving
> Supporting bespoke applications within Software
> Excellent communication skills whilst developing effective working
relationships with both internal and external customers
> SQL and ERP database experience
> Microsoft Stack
STL Technology Solutions have an excellent reputation within our market sector. We really look after our employees by offering structured training, the opportunity to develop technical knowledge and a clearly defined career path.
Key References: Software Support, SQL, Database, IT Support, Troubleshooting, Software Deployment, Darwen, Blackburn, Bolton, Nationwide
This job was originally posted as www.totaljobs.com/job/90627160