Customer Account Manager

Zinc Group Ltd
Stratford-Upon-Avon, UK
Closing date
25 Sep 2020

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Contract Type
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Job Description

Company: The Zinc Group Limited

Job Title: Customer Account Manager

Location: Home worker / office-based in Stratford upon Avon, England

Full/Part Time: Full Time

Salary: Base of up to £20,000.00 per annum (depending on experience) + quality & performance-related bonus scheme. The average experienced starter earns >£24,000 in their first full year.

Holiday Entitlement: 27 days + 3 bank holidays, rising by 1 day per year for each of the first 5 years of service


The Zinc Group are a multi award-winning financial services company and we provide Customer Solutions on behalf of a number of national and international companies across the UK, working with well-known brands and assisting them across a number of different sectors.


We are looking for candidates with specific experience working in a contact centre and preferably those who have dealt with finance. The main role and responsibilities of a Customer Account Manager includes:

• Ensuring each customer receives the best possible experience whilst delivering effective solutions to the challenges our customers face;

• Interacting with customers in an empathetic and professional manner;

• Meeting compliance and regulatory standards at all times;

The successful candidate should be experienced in:

• Delivering a high standard of customer service, preferably including customers in financial difficulty;

• Maintaining excellent written and verbal communication skills;

• Building a rapport with a variety of different customers;

• Negotiating payment arrangements with the customer that are suitable for their circumstances, at all times ensuring we are Treating Customers Fairly.

• Handling challenging situations effectively.


In return our company can offer you the opportunity to work in a fast-paced and supportive environment with comprehensive and ongoing training. We offer the opportunity for clear progression and a career path to applicants who are enthusiastic with a positive attitude. We want people to succeed and grow their careers with our business. In addition to your salary and performance-related bonus we also offer a 'Refer a Friend' scheme (earn £250 for each person you refer), discounted shopping program, regular employee incentives, and fantastic development opportunities.

Job Types: Full-time, Permanent
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