Excellent opportunity for an experienced desktop support engineer to support internal users of this €1.5 Billion IT Solutions leader.
Internal IT Support Engineer
Wisborough Green, West Sussex | £27,000 – £30,000 + Benefits Package
Who we are:
As a Digital Transformation Partner, we accompany companies into the digital future. Our range of IT solutions includes consulting, implementation, services and the operation of IT systems. Our customers benefit from our extensive expertise and our innovative portfolio that covers the IT requirements necessary for a successful digital transformation.
Our headquarters are based in Munich and we employ over 3,000 employees worldwide and have offices in Germany, Austria, Belgium, the UK and the U.S.A.
The Internal IT Support Engineer Role
We are are a well-established, dynamic and successful IT Service Provider and Technology Solutions company, based on the West Sussex / Surrey border. We have an opportunity for a support engineer to join our busy Internal Support Team based in Wisborough Green.
The main focus is to provide support for the use of key business applications. The role can be varied and covers a wide range of technologies so the candidate must be able to adapt to changes in responsibilities and duties as appropriate.
Internal IT Support Engineer Key Responsibilities:
+ Provide support for the use of key business applications.
+ Handle incoming calls from users.
+ Operate a helpdesk system responding to problems quickly, efficiently and in a timely manner.
+ Maintain user accounts in Active Directory, Office 365, Exchange.
+ Build, service and troubleshoot laptops and desktops.
+ Ensure systems are kept up-to-date and maintained in line with best practice.
+ Co-ordination with 3rd party vendors to support systems.
+ To follow and aid in the development and deployment of ISO processes and software solutions in line with business strategy and the priority set by management.
+ Evaluate and implement appropriate technologies and where appropriate participate in projects relating to supported applications and new systems for the business.
+ Occasional out of hours work may be required as and when necessary.
Skills and Experience:
+ Excellent communication skills, both oral and written.
+ Able to work collaboratively as part of the team, but also independently and using your own initiative.
+ A professional and confident approach.
+ Accuracy and attention to detail.
+ Ability to efficiently plan and prioritise workload to meet deadlines.
+ Previous applications, software or product support, experience working within a support team
+ Windows 10
+ Active Directory administration
+ DNS, DHCP
+ Hardware/software builds
+ Active Directory
+ Windows server experience
+ Office 365
Beneficial Skills / Experience:
+ ISO 27001
+ Networking skills
+ Microsoft or ITIL qualifications
Location: Based from our Head Office in Wisborough Green, West Sussex
Hours: Monday to Friday (37.5 hours per week) 09:00 to 17:30.
Salary: £27,000 to £30,000 depending on skills and experience
Start date: ASAP
Benefits & Perks:
Includes: 25 days annual leave, life assurance, healthcare cash plan, employee assistance programme, on-line discounts & savings platform, free parking, spot bonus scheme, recruitment bounty scheme, dress down Friday, free fruit, Fundraising, Sports & Social club.
+ Must have the right to live and work in the UK.
+ Due to our location, access to own transport is essential.
Join us at the forefront. Put your talent to the test. Make leaps in your field. We are a creative, collaborative place, delivering transformative results with remarkable technology for remarkable clients daily. Working here is challenging, rewarding and exciting. We welcome adaptable, enterprising professionals and invest heavily in their development.
Your Background / Previous Roles May Include:
1st Line Support, 2nd Line Support, Microsoft Support, Support, Windows Support, Helpdesk Support, Desktop Support
Interested? Apply here for a fast-track path to the Hiring Manager
If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.