Director of Major Operations
Location: Covering East Anglia Region
To lead an extensive, complex and diverse operational team of over 3000 engineers, with up to 12 Direct Reports, engaged in the effective delivery of all aspects of service delivery and engineering.
About this role:
Responsible for service delivery for all aspects of repair and provision activity in East Anglia. Key deliverables include: safety, quality, network engineering customer satisfaction, service, revenue and efficiency over a cost base of several hundred million.
The Regional Operations Director will be responsible for the end to end service for their region, ensuring regulatory targets are met within their geography with the responsibility to deliver c £7m of revenue with an operational expenditure of £70m.
The key purpose of the role is to lead and provide strategic direction and vision across a very large and complex operational team. This can be in the Field Service, Engineering or Network Management environment. To work closely with other Units with regards to the design and implementation of the company's services. A major part of the role will be to define, communicate and drive the operational strategy that supports the group's intent.
The role holder will also be instrumental in managing business impact, including any failure to meet regulatory measures, management of the commercial risk of non-delivery of Government and external providers commitments and the financial impacts, finding better ways to operate and managing commercial & reputational damage.
For this role, we require an operational leader with extensive experience in telecommunications. A proven track record leading major change, delivering positive customer experiences, service and cost transformation agendas. Passionate for getting results by developing and engaging people and driving a high-performance culture during significant business change. Someone who is service obsessed, decisive, energetic and enjoys building strong professional relationships with customers and partners founded on trusted delivery.
Key deliverables for this role:
Drive a personal, simple and brilliant colleague experience
Drive financial stability and commercial thinking
Drive Continuous Improvement
Measures of Success / KPIs
Delivery of financial targets including revenue, cost, opex and capex.
Delivery of all service delivery field engineering performance measures to deliver the best possible customer service
Management of commercial risk of non-delivery of Government and regulatory commitmentsExperience/Skills
Dynamic leadership capability and vision to set strategic direction, with a proven track record in delivering high client satisfaction, productivity and people motivation.
Financial acumen, a strong financial background is required, due to cost management, budget and P&L responsibilities.
Experience of leading a large- scale operational team
Technical knowledge of complex telecoms networks and network technologiesPlease note: this is a permanent executive role within the business. Bonus, car allowance and a variety of additional benefits is on offer.
Due to the commercially sensitive nature of this role, we may choose to hold provisional pre-screening interviews