Operations Assistant

Up to £16975 per annum
05 Dec 2017
02 Jan 2018
Recruitment Genius Ltd
Public Sector
Customer Service
Contract Type
Full Time
This company has been providing market-leading holidays for more than 40 years. They are true rail holiday specialists and no other company offers a better choice of inclusive holidays by rail than they do. They are absolutely committed to ensuring every holiday meets and exceeds expectations and as a result their valued customers travel with them year after year.

The Position:
They now have an exciting opportunity for a highly motivated and customer focused Assistant to join their team who will have the opportunity to work in an award winning and highly customer centric business in the heart of York's city centre. Reporting to the Team Manager, some of the activities that you will be responsible for include:

- Handling telephone calls from potential & existing customers ensuring their needs are met in a professional and efficient manner
- Conducting out-bound calling, responding to email enquiries and written communication to ensure customers have all the information they require to make informed decisions on their holiday and are kept up to date with any changes to their booking
- Supporting the administration of holiday cancellations and handling account queries, discussing other available options with the customers when a transfer is in order to retain their custom where possible
- Booking UK rail and Hotel requirements as and when required along with pre-packaged extensions to enhance the customer's experience of their products
- Establishing and maintaining a direct relationship with rail suppliers relating to the brand. A suitable period of training and ongoing support and guidance will be available
- Providing reliable, timely and accurate rail timings and seating information documents for the Tour Managers, Product Services, Customer Services and Sales teams where relevant
- Liaising with other teams in the business to ensure a seamless tour experience for customers and responding to queries about rail products and services relating to these suppliers
- Working on a rota basis - hours will be allocated Monday to Sunday and applicants must be flexible in their working hours

Assistant Attributes:
- Proven experience of working in a customer focused environment with a strong emphasis on customer service
- A strong team player
- Experience of working in a busy telephone environment and telephone experience in relation to inbound and outbound call handling
- Strong interest in travel with good geographical knowledge
- Capable of following written and verbal instructions and possess a clear and concise approach in verbal and written communication
- Able to work under pressure to meet strict deadlines whilst exhibiting excellent attention to detail
- Excellent written English and numeracy skills
- Good general education and knowledge of Microsoft software packages