Collections Administrator

£17000 - £25000 per annum
29 Nov 2017
21 Dec 2017
Recruitment Genius Ltd
Public Sector
Contract Type
Full Time
Job: Collections Administrator
Location: Bristol
Contract: Permanent & Full-time
Working Pattern: 5.5 days per week, covering 7 days per week on a rota basis
Salary: £17k + commission - OTE £25k.
Benefits: A competitive reward package (more detail below)

This company is a dynamic, friendly and rapidly developing Car Supermarket (the largest in the South West) with over 1500 cars in stock. Working hard to provide their customers with the best possible experience they are always on the lookout for ambitious and driven people to join their 'extra mile' team.

They recognise that their people are the reason for our success, so in return for your drive, passion and commitment they reward you with:

- Competitive salary
- Competitive annual leave entitlement, increasing with service
- Contribution based pension scheme
- Service linked company sick pay
- Health & Wellbeing support through our partnership with 'Ben'
- Shopping discount scheme, & discounts on car purchases and servicing
- Childcare voucher scheme
- Development and progression opportunities
- Recruitment & Retention bonus
- Free parking

What they are looking for

Due to continued expansion and their ongoing success, they are looking for assertive, calm and enthusiastic people to join their Handover team. This team is responsible for administering the vehicle collections process ready for a professional and smooth customer handover.

What you will be doing*

- Working within a driven and fun team, to a work schedule
- Checking 'boxes' for handover e.g. checking all documentation is present and correct including V5, MOT, Servicing, Order form etc.
- Identifying any issues with the 'box' and ensuring they are rectified
- Setting up documents and data checking
- Ensuring the 'box' is ready for handover to the customer at their allotted handover time
- Meeting customers to perform the handover
- Upselling of products on collection e.g. service plans, warranties, GAP
- Efficiently dealing with any customer issues
- Dealing with part-exchanges e.g. moving cars, taking photos etc.
- Working towards targets
- Using various computer systems and databases

What they need from you*

- A good standard of education
- A full UK driving licence
- Confident computer user, including use of systems & databases
- Assertiveness
- Confidence
- Approachability
- A good eye for detail
- A hands-on approach
- Excellent communication skills
- Excellent customer care skills
- Excellent organisation skills
- Enthusiasm and flexibility
- Ability to manage your own time, resources and workload effectively
- Previous experience in the Automotive industry would be advantageous, but not required

*Further information is contained within the Job Description and Person Specification.

If you have read this and are interested, please apply now.

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