Integration and Development Technical Support Analyst

£30000 - £35000 per annum
24 Nov 2017
22 Dec 2017
Recruitment Genius Ltd
Contract Type
Full Time
Inspring safe and efficient journeys worldwide

One mile, one driver, one vehicle at a time

This Trimble Company and global leader in GeoLogistics® solutions, is focused on developing innovative solutions for transportation, logistics, mobile workforces and consumers.

They are committed to ensuring every driver and vehicle on the road has access to their advanced transportation technology and accurate data to guide their business and family safely, efficiently and reliably, every mile of the way.

This is an opportunity to join the team at one of the world's most successful developers of GeoLogistics® solutions and navigation software.

Reporting to the Online Technical Support Manager, you will provide high quality and responsive customer service for a large installed base of software customers internationally.

The role will include the following duties:

As an Integration and Development Support Analyst, you will be the technical liaison helping to solve challenges that customers and partners encounter during their Maps and PC*MILER Web Services integrations as well as client/server based customer and partners solution integration efforts.

This role requires excellent communication skills as you will be working directly with customers and partners on a daily basis, many of whom English is a second language. This is a fast paced role, requiring flexibility working with a number of different stakeholders while being exposed to a variety of technologies and environments.

Additionally, you will be responsible for identifying, and reporting software bugs and usability problems for corrective action. Responsibilities also include interfacing with developers, project managers, and testers. This position requires intense communication through phone and email.

Qualified candidates will have a combination of the following requirements:

- BS in Computer Science or equivalent
- 1-2 years' experience with C#, .NET, Java, JavaScript, -
C++ and/or other programming languages and tools
- Solid understanding of web services - XML/REST/SOAP
- Knowledge of internet based systems including experience developing web based applications
- Superior communications and presentation skills
- Flexible and versatile technical and soft skills
- Comfortable adapting to changing technical environments
- Become the subject matter expert to assist customers through issues with implementation, set-up and use of their products
- Engage peers, supervisors and cross departmental experts to assist customers with issues as needed
- Reproduce, document and demonstrate customer experienced issues for escalation to product or project management and development
- Assist with usability testing of our products
Identify, document and escalate potential product enhancements
- Excellent fluent English verbal and written skills (At least one additional European language to Fluent/C2 level would be an advantage)

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