1st Line IT Support Analayst - London

£21000 - £28000 per annum
23 Nov 2017
21 Dec 2017
Recruitment Genius Ltd
Contract Type
Full Time
This company is a young start-up based in Mayfair and currently serves over 2000 users and 100+ companies based over in 12 countries. They are a dynamic and fast-growing company that truly values and is reliant upon their people, their culture and their commitment to excellence they call Service Obsession. Being the best means having the best people, and getting the best people means being the best place to work.

An opportunity has arisen for a First Line Support Analyst to join the team in their London office, providing unparalleled service excellence to our clients across the UK and internationally.

Required Skill Set:

- You will have good knowledge of macOS and Windows Workstations Hardware
- Experience supporting Microsoft software (Office, Exchange, Active Directory, Server etc.)
- Experience supporting macOS software (Office, macOS, Open Directory, ServerOS etc.)
- Good understand of the Network Stack (TCP/IP)
- Microsoft 365 Exchange, Microsoft SharePoint Online, Google Apps
- Formal IT qualification, ideally MCSE/MCITP or multiple MCPs massively advantageous but not a deal breaker

Exposure to the subjects below will be highly beneficial;

- macOS server and associated application such as Terminal, Time Machine, CCC, etc.
- Creative software (Architectural, Structural Engineering, etc.)
- Kerio Mail Server

This role would require you to;

- Minimum 2+ years of working with an IT manage service provider
- You should have excellent communication skills
- Excellent Troubleshooting Skills
- Be a keen and a fast learner and be enthusiastic about helping users.
- Confident communication skills across phone, email and face-to-face
- Sound organisational ability and able to prioritise
- Ensuring SLA's are met; time to respond, time to resolve and first-time-fix.
- Willingness to gain relevant qualifications and accreditation's

What would you do throughout your working day?

- Provide excellent customer service to external clients, up to a senior level
- Troubleshoot problems by telephone, remote access and on-site visits
- Ad hoc and planned mentoring of technical colleagues
- System builds, configuration and installation
- Diligent documentation and time-keeping

The Package

- Working hours will be 40 hours a week during standard business hours (Monday - Friday, between 9am - 6pm UK time)
- Package dependent on experience
- 22 days' annual leave - increasing up to 25 days over the first 3 years of service.
- Regular team event such as bi monthly lunch and breakfast events.
- Continual professional development plans
- Excellent benefits such as Perkbox membership and loads of social activities!

Good luck and please bear in mind we receive a very high number of applications; we will endeavour to get back to all applicants, however, we thank you for understanding this is not always possible for unsuccessful applicants.

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