Customer Care Advisor - Dutch Speaking

22 Nov 2017
20 Dec 2017
Recruitment Genius Ltd
Public Sector
Customer Service
Contract Type
Full Time
Headquartered in Lehi, Utah, with offices in Australia, Europe, Canada, Japan, and Singapore, as well as farms around the world, this company stays true to their original vision. With their steadfast commitment to essential oil purity, they have inspired millions of people everywhere to experience nature's gifts of wellness, to create abundance as members, and to discover new opportunities for lifelong transformations.

This is an exciting opportunity to join in a fast growing business. You will be working with European Distributors, primarily those based in the Dutch speaking markets, providing excellent customer service via phone, email and face-to-face contact and ensuring inquiries are dealt with in a prompt and professional manner. You will also be dealing with the English speaking markets.

Key Responsibilities:
- Communicate with all distributors by phone, e-mail, or in person and provide excellent and accurate service to their requests.
- Make sure standards are met or exceeded for customer service levels.
- Show a high level of professionalism with excellent verbal and written skills.
- Identify problems with member accounts and/or orders and solve them accordingly.
- Keep constant communication with your Manager by reporting issues on behalf of the Leaders.
- Travel to assigned region to attend conventions, training sessions and meetings, on an as needed basis and as directed by management.
- Other tasks as assigned by the Customer Care Team Leader

Person Specification:
- Native level Dutch communication skills (both written and verbal)
- Fluent English communication skills (both written and verbal) previous experience working in a customer service/call centre environment.
- Strong customer focus and professional approach.
- Excellent ability to demonstrate innovation and good judgment/problem solving skills when making decisions.
- Ability to work effectively as part of a team.
- Ability to learn new systems and processes.
- Works well under pressure and to tight deadlines in order to meet customer needs.
- Positive "can do" attitude.


- Competitive salary + bonus
- Wide range of development and learning opportunities
- Generous hols package
- Beautiful working environment
- Childcare vouchers
- Healthcare cash plan

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