Workshop & Field Engineer - Coffee Machines

£24000 - £26000 per annum
22 Nov 2017
13 Dec 2017
Recruitment Genius Ltd
Public Sector
Contract Type
Full Time
Purpose of the role:

- To provide best in class service experience to our partners and customers
- To carry out repairs, maintenance and refurbishment to all company equipment
- Control Workshop Spare parts and issue to field engineers as required
- Attend field visits when required
- Respect Company values and uphold the mission statement

Key Activities/Tasks

Repairing and Maintenance
- To react to allocated tasks within the business SLA
- To ensure the machines are trading to their highest mechanical ability and repeat failure is minimised
- Escalate repeated failures resulted by partner non-compliance

Preventive Maintenance of machines
- Help create and then follow preventive maintenance and refurbish procedures, including perfect settings

Fitting of diagnosed parts
- Ensure engineer diagnosed parts are fitted to machines which are then tested to Brand Standards before closure of the job

Effective service to partners
- When required, attend site to complete the critical response visit.
- Complete Brand Standards checks on every site visit
- Complete periodic filter changes
- Conduct basic troubleshooting whilst on site
- Be an ambassador for the company on all site visits

Effective team working
- Effective communication of issues, problems or solutions to relevant colleagues
- Sharing best practice and knowledge with colleagues
- Assist all operations colleagues with ad hoc tasks when requested.

Managing time and resources
- Adherence to Warranty and Returns procedures
- Effective and efficient parts usage (repair vs replace)
- Effective and efficient parts storage in vans
- Effective working relationship with line manager
- Comply with the organisational plans of daily job allocations

Personal Development
- Identify and communicate any skills gaps in relation to integral business systems to line manager

What Key Performance Indicators will be measured to evaluate success?
- Cost effective refurbishment programme
- Adherence to spare parts control process
- Positive internal and external relationships
- Adherence to preventive and filter maintenance schedule
- Refurbished machine reliability

Knowledge, skills & experience requirements (Essential)
- Electrical and/or Mechanical Engineering
- Problem solving
- Planning & Organisation
- Self-motivation
- Customer relationships
- Problem solving
- Ability to prioritise workload
- Flexible 'can do' attitude
- Field based role
- Hands on experience of working with mechanical/electrical equipment
- Inventory knowledge

Knowledge, skills & experience requirements (Desirable)
- Bean 2 Cup and traditional coffee machines
- Coffee machine dismantling and assembly
- Repair of electrical or mechanical equipment
- Self-serve vend machine experience

Benefits: Staff lunch provided everyday

Days: 5 (Mon - Fri)

Start Time: 08:00

Finish Time: 17:00

Lunch Break: 30 minutes

N.B this is a new role within the company and could become a permanent position if it proves to be beneficial to the company.