e-Commerce Operations Manager

£19000 - £22000 per annum
21 Nov 2017
19 Dec 2017
Recruitment Genius Ltd
Public Sector
Contract Type
Full Time
This is an exciting opportunity to join one of the fastest growing online flooring companies in the UK that is revolutionising the sector. They are a part of a £5 million a year privately owned business, servicing both residential and commercial customers through e-commerce websites. Recently a finalist for E-commerce Business of the Year in the Digital Entrepreneur Awards they are looking to add to the existing operations team with an e-Commerce Operations Manager.

They are offering the right candidate the opportunity to join a dynamic team in a successful business operating in a sector that is booming. It doesn't get much better than this!

The role requires an adept management of day to day operations for two e-commerce websites dispatching flooring products here in the UK - and from 2018 - throughout Europe. You don't need to have experience in this role (although if you do that'll help) - your personal qualities are more important than an impressive list of previous roles. Applications from recent graduates are encouraged.

As e-Commerce Operations Manager, you will have responsibility for all areas of their operation from the delivery of the product, to managing the fitting across the UK. This includes everything you would expect in a fast-paced multi-channel e-Commerce business. They are looking for someone with first class organisational skills, ability to focus on the detail as well as think strategically and a drive for scaling current processes to match their ambitious growth targets. You will have confidence to talk to commercial customers throughout the day as you exceed their expectations and manage any problems that occur. Keeping customers updated each day is crucial.

Supported by the existing team, you'll start Day 1 dispatching every order placed online or through their sales team using their state of the art CRM, and then will gradually take over management of the fitting teams. This includes booking fitting dates for customers, making sure the product arrives on time, and communicating clearly with both the customer and their fitting teams.

You'll be based in their modern open plan office next door to the warehouse and will ensure that the packing team have a warehouse fully stocked with everything they need. That means planning ahead, checking stock levels on a database frequently, ordering stock from European suppliers, and ensuring the customer is never delayed due to stock shortages.

The company offers excellent benefits including annual salary reviews, discounted rates on flooring products, free parking, free drinks, and free-lunch-Fridays. Hours are Monday to Friday, 8.30am to 5.30pm. The company is located in Aintree, Liverpool.

Are you the star candidate they are looking for? Are you confident and can communicate clearly? Are you looking for a career rather than just a job? Can you think strategically and improve processes to make them more efficient? This challenging, but exciting role, could be for you!