2nd Line Onsite Engineer

G B Solutions
Gloucestershire, UK
09 Nov 2019
11 Nov 2019
Contract Type
Full Time
2nd Line Onsite Engineer


Competitive Salary

Our clients main aim is to provide excellent customer service to their customers, so if you are a 2nd Line Onsite Engineer, looking for the next step in your career, who prides themselves on the service they provide then this is the role for you!

As a 2nd Line Onsite Engineer you will provide remote, onsite and workshop support and assist in the implementation of projects. This is a varied role, where accuracy and punctuality are key. The successful 2nd Line Onsite Engineer will need also need working knowledge of various IT systems.

  • Create and maintain policies and procedures for the team
  • Ensure all IT service requests are completed to an excellent standard
  • Deliver excellent customer service
  • Ensure incident information is accurate and complete
  • Ensure time recording is accurate and complete
  • Ensure paperwork related to project delivery is completed accurately
  • Coach and mentor other team members
  • Provide customer training when required
  • Liaise with Service Desk on customer incidents
  • Be responsible and proactive for personal development and training

Skills/ Experience:
  • Experience working with VOIP telephone systems
  • Microsoft SQL support and Microsoft or Cisco certifications
  • EPOS Support experience
  • ITIL certification
  • Mac OS and / or Apple Device support
  • CompTIA certifications
  • Technical Knowledge and Experience

If you require any further information please contact Joe Lyons on

GB Tech is your specialist in IT and Technology recruitment. We hire across a vast range of roles including Data & Insight, Engineering, Helpdesk & Support, Cyber, Java, C#, Python and Development.

Based off the M5 between Cheltenham and Gloucester, we manage IT jobs in Gloucestershire and the Southwest including Bristol, Swindon, Cirencester, Oxford, Reading, Birmingham and South Wales.

Specialists in permanent recruitment, we also provide temporary, interim and fixed term solutions. We are committed to working to the highest possible standards for our candidates and clients.

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