Service Desk Engineer - Managed Services

In Technology Group Limited
09 Nov 2019
11 Nov 2019
Contract Type
Full Time
Role: Service Desk Engineer
Location: Manchester
Salary: £23,000 + Excellent Training Opportunities & Benefits

The primary purpose of this role is to provide Service Desk support, helping our client to continue to provide award winning service to their customers. You will act as a first communication & technical point of contact for tickets and requests and you are expected to know basic functions around supporting user accounts, with a keen desire to progress through on the job training and certifications.

Duties & Responsibilities:
  • First point of contact for all incoming calls and emails
  • Ticket queue management
  • Responsible for tracking daily checks and remediating or escalating as required
  • Ownership of pro-active alerting systems including remediation or escalation
  • Using remote technologies to support customers
  • It is essential you are approachable and have good phone manner

Technical knowledge of the following is desired:
  • Windows 7/10 and Windows Server
  • Active Directory
  • Office 365
  • Virtualisation - VMware / Hyper-V
  • Basic Networking & Firewalls
  • Backup technologies

Please apply immediately for consideration for the role. Or feel free to send your CV direct to (Owen Watkins - () or call ()

Windows - Active Directory - Office 365 - Exchange - VMWare - Virtualisation - SAN - Storage Area Networks - Networking - DNS - DHCP - TCP/IP - Firewalls - PC - Printer - Desktop - IT Technician - 1st Line Support - 2nd Line Support - Helpdesk - Service Desk

In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.

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