IT Technician FTC 12 Months

Expiring today

Hays Specialist Recruitment Limited
Bolton Le Sands, UK
09 Nov 2019
11 Nov 2019
Contract Type
Full Time
IT Technician FTC 12 Months | Bolton | £25,000 DOE

Your new company
A structural engineering business based in Bolton, Greater Manchester

Your new role

Reporting to the Service Desk Manager you will assist the business with all 1st line issues from the service desk based in Bolton
Responsibilities will include:
Technical incident management.
First-line IT support and remote access.
Record, categorise and prioritise all incidents and service requests according to the agreed SLAs and standard operating procedures.
Resolve incidents at the initial point of contact, ensuring any escalations are passed to the correct IT Systems Engineer.
Ensure all support is performed with minimal business downtime and impact on the end-user is within agreed service levels.
Monitoring of business-critical products and service levels utilising our bespoke applications.
PC and server configuration - remote and hands on.
Assist IT Systems Engineers and other Support Technicians with Business Unit and Group Project Tasks.
Proactive server monitoring and reporting.
System checks.
Back up monitoring and reporting.

What you'll need to succeed

Knowledge of Microsoft Exchange 2010, Exchange Online, Active Directory, Group Policies, DNS, Terminal Services, IP based networks and DHCP
Experience of VMWare ESX and VSphere technologies.
Excellent knowledge of desktop operating systems (Windows 8/8.1/10).
Good Microsoft Office applications knowledge and Office 365.
Excellent communication, diagnostic and troubleshooting skills.
Experience with using and configuring mail on Apple & Android Mobile Phones / Tablets.
You will be able to prioritise tasks whilst maintaining a clear customer focused approach, whilst showing a willingness and enthusiasm to solve client demands.
You will also be confident and professional and demonstrate to verbally engage with clients, 3rd Party suppliers, other engineers as well as management.

What you'll get in return
25 Days Holiday plus BH's
Free Parking
Lifestyle benefits
Potential for growth and development to the Infrastructure and Network team

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

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