2nd Line Support Analyst

Austin Werner
07 Nov 2019
13 Nov 2019
Contract Type
Full Time
Working for a globally recognised Charity in London, the 2nd Line Support Analyst will be responsible for managing incidents or service requests within ITIL environments predominately in Windows 10, Active Directory, Office 365.

This role will require someone to be process driven who has the ability to work in a Desk Side Support role and/or assisting with projects or events in a support capacity.

This is an excellent opportunity to be part of an organisation that is going through technological change which will allow you to grow your technology exposure, work in large scale rollouts and support multiple geographic regions, current projects include:
  • Upgrading from windows 10 to 1809 across laptops, devices and business users
  • Upgrading mobile users from Windows to Android
  • Using Service Now

To be considered for the 2nd Line Support Analyst you must have the following:
  • Strong 1st and 2nd line support experience
  • Excellent communication both in person and over the phone
  • Experience of working in an ITIL environment and ideally ITIL version 3 qualified
  • Excellent knowledge of IT Operations methodologies, desktop applications, operating systems, internet / intranet and standards
  • Passionate about problem solving
  • Team player mentality

Please apply now if you have the above experience for the 2nd Line Support Analyst role - we require your latest CV - This role comes with a training budget and a max 35 hour working week.

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