Developer (Fast Stream)

Brighton, UK
07 Nov 2019
07 Dec 2019
Contract Type
Full Time
Developer (Fast Stream) / BRIGHTON / Permanent/UP TO £45,000+ BENEFITS

One Family have a fantastic opportunity for an experienced Developer to join the organisation.

We are an Award-winning provider of investment, mortgage & insurance products for every type of family - we're owned by our customers, so our profits go back into our business, products and communities.

The Developer will client face and offer technical business support service, responding supportively and efficiently to business requests, enquiries and Incidents. The ideal candidate will be a confident communicator, able to speak to different stakeholders within the business.

What's on Offer?
  • Competitive salary - Up to £45,000 (Dependent on Experience)
  • Company Pension Plan, Life Assurance & Private Healthcare
  • Discretionary annual bonus based upon company performance
  • Interest free Season Ticket Loan for discounted rate travel tickets/parking for journeys to work
  • Access to benefits portal with over 6,000 discounts or cash-back offers
  • Fantastic working environment, with real career progression

Purpose of the role
  • To provide code analysis and system investigation in support of incidents and requests.
  • To provide MI to all business areas, using and developing relevant tools within IS and the business.
  • To ensure that software being delivered is of a high standard in terms of fit, application design and code quality. To ensure standards and practices are followed and supported.
  • To provide 2nd and 3rd line application support for applications within agreed service levels as needed.
  • To build good working relationships with all areas of the business and IS and to ensure production support is provided in line with agreed SLA's.

Key Accountabilities
  • 2nd and 3rd line application support for applications within agreed service levels
  • Liaison with the service delivery and project teams to provide application fixes, workarounds and data fixes
  • Ensures that production issues are owned until resolution, communicating with business leads and line manager accordingly.
  • Incident analysis to identify recurring issues so that permanent fixes can be applied.
  • Must be able to work on more than one task at a time, escalating conflicting priorities and inconsistencies in line with defined practices.
  • Ensure regular upward reporting.
  • Awareness that actions can directly impact business operations.
  • Communication with the customer explaining complex technical issues in an easily understood manner
  • Support for database and application upgrades on externally hosted and internal environments
  • Reporting of software issues to relevant third parties.
  • Be available for scheduled out of hours weekend and evening work and be part of the 24*7 On Call rota
  • To respond to and resolve Helpdesk calls raised by the business, in-line with SLA's and as directed by the Team Manager.
  • To ensure that all suggested remedies/solutions adhere to agreed SLA's and support corporate objectives.
  • To participate in related projects and workload covering all resident systems.
  • To ensure that own processes are fully documented, so that services can be maintained in the event of absence.
  • Reduce single points of failure to ensure that there is extended cover in periods of absence
  • To evaluate new solutions, procedures, practices and approaches particularly where no previous guidelines exist.
  • To be available and assist in the escalation of problems and issues, recommending appropriate courses of action.
  • To complete individual data fixes ensuring the relevant controls and audit trails are adhered to.
  • Must be willing to work on a mix of development and application support tasks

Skills / Experience / Knowledge:
  • Proven track record of working in an application support or developer role.
  • The role requires someone with excellent technical skills as well as having an aptitude for delivering services in a customer facing role
  • 2 years knowledge of Transact SQL and ability to translate user MI requirements into SQL queries.
  • SQL Server 2012 or earlier experience including Reporting Services
  • (or VB) and experience
  • Oracle DBA / development an advantage
  • Exposure to Foxpro would be desirable
  • MS Visual Studio, Visual Basic 6.0
  • Good planning, communication (verbal and written) and investigation skills.
  • Mature, calm and forward thinking approach.
  • Proven drive and commitment.
  • Must be perceived as being credible within the business.
  • Experience of investigating critical issues and providing root cause analysis

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