Senior IT Computer Operator

Howdens Joinery
Northampton, UK
07 Nov 2019
13 Nov 2019
Contract Type
Full Time
Howdens Joinery are looking for a Senior Computer Operator based in our Northampton office in Brackmills Business Park. Reporting to the Shift Leader, this is a role that would suit someone with some Computer Operator experience or someone from a Service Desk/Desktop Support position looking for the next step in their career.

As a Senior Computer Operator, you will be able to deputise for the Shift Leader in their absence and will feel comfortable taking on additional responsibilities when needed. You will be responsible for monitoring and controlling computer systems on a daily basis and will also provide 1st line Support when the Service Desk partners operating hours finish. As a Senior Computer Operator, you'll need to be self-motivated and a confident communicator as you'll be acting as the first point of contact and escalating issues when needed. This is a 12hr shift based role (24 x 7) which does include a 10% shift allowance. It would, therefore, be highly beneficial if you have worked in a shift based role before.

Key skills and experience required:
  • Basic knowledge of Wintel / PC Usage / Microsoft Outlook
  • An understanding and previous experience of using a call logging system
  • Previous experience working in a shift based Operations environment
  • Exceptional verbal and written communication skills are essential
  • Able to build rapport with support teams, users and third party contacts.
  • Confidently able to work as part of a team and use own initiative to highlight potential issues.
  • Ability to produce reports using Excel and PowerPoint would be an advantage.
  • An understanding of ITIL would be desirable.

Howdens Joinery is a highly successful business, with more than 700 depots nationwide and more than 8,000 staff. Last year our sales reached circa £1.5 billion and we continue to experience significant growth and success. Despite our scale, Howdens remains a local business with traditional values.

We have a very competitive salary and benefits package, annual company bonus and a contributory pension. There is also great coffee and other refreshments and snacks, onsite car parking, subsidised gym membership, exceptional social events and a friendly and supportive working environment. As well as the opportunity to develop within a high profile FTSE 250 company, you will be part of a rewarding organisation recognised for excellence in the workplace in the Sunday Times Best Companies to Work For .

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