Transport Assistant / Customer Services

Location
York
Salary
£17883 - £19321 per annum
Posted
08 Nov 2019
Closes
06 Dec 2019
Ref
00099620
Contact
Recruitment Genius Ltd
Sector
Public Sector
Contract Type
Permanent
Hours
Full Time
This company has been providing market-leading holidays for more than 45 years. They are true rail holiday specialists and no other company offers a better choice of inclusive holidays by rail than they do. They are absolutely committed to ensuring every holiday meets and exceeds expectations and as a result, their valued customers travel with them year after year.

The Position:

They now have an exciting opportunity for a highly motivated Transport Assistant to join their team. The successful candidate will have the opportunity to work in an award winning and highly customer centric business in the heart of York's city centre. Reporting to the Team Manager, some of the activities include:

- Responding to customer requests to upgrade or alter flights within strict turnaround times
- Establishing and maintaining a direct relationship wit suppliers relating to the brand. A suitable period of training and ongoing support and guidance will be available
- Liaising with other teams in the business to ensure a seamless tour experience for customers and responding to queries about flight products and services relating to these suppliers
- Providing reliable, timely and accurate names and request information documents for Tour Managers and suppliers
- Communicating any flight amendments or problems to Product Services, Customer Services and Sales teams when needed
- Supporting the Transport Team Manager in the operating and scheduling of flight transport
- Referring responses from customers and Tour Managers regarding flight issues to develop an action plan to resolve any issues

The successful candidate should possess the following skills and experience:

- Proven experience of working in a customer focused environment with a strong emphasis on customer service
- Able to work under pressure to meet strict deadlines whilst exhibiting excellent attention to detail
- Strong interest in travel with good geographical knowledge
- Strong customer service abilities and proven administrative skills
- A strong team player
- Capable of following written and verbal instructions and possess a clear and concise approach in verbal and written communication
- Excellent written English and numeracy skills
- Good general education and knowledge of Microsoft software packages
- Possess a methodical and organised approach to work, both individually and as part of a team
- Airline and airfare knowledge, especially for groups would be a distinct advantage

Closing date for applications is 19 November 2019

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