Customer Service Advisor

£16200 per annum
13 Nov 2017
11 Dec 2017
Recruitment Genius Ltd
Public Sector
Customer Service
Contract Type
Full Time
Benefits and Working Hours

Monday - Friday 9am - 5.30pm

- Starting salary of £16,200
- Bupa Healthcare after three months service
- Casual dress code
- Free onsite parking
- 6 weeks holidays (option to take a further 1 weeks holiday unpaid after 2 years service).
- Open plan office environment
- Unrivalled opportunities for progression

This expanding retailer and manufacturer of print is looking for an enthusiastic customer focused advisor to play a key role in servicing our wide and varied client base.

After an intensive induction programme you will become Client Account Executive, responsible for dealing with a wide range of incoming customer enquiries from clients, processing phone payments and putting together quotations; all alongside offering a first class service to the client.

The role involves a large amount of client exposure so you will be a confident communicator with a proactive attitude.

You will play a significant role in representing the brand and there is significant opportunity to progress for the right candidate.

The essential functions of this role include, but are not limited to;

- Dealing with incoming call and email enquiries
- Effective management of your own time
- Taking ownership of dealing with client queries
- Dealing with client complaints
- Processing orders, booking on order and taking payments
- General administrative support
- Creation and delivery of quotations
- Providing insights and reporting to management
- Using customer feedback to help inform strategy decisions
- Adherence to company policies and procedures

Essential Skills and Abilities

- You have previous experience of working within a customer facing environment.
- You are confident user of Excel, Word, Outlook and the Internet.
- You will have the ability to work under pressure to strict deadlines, whilst still working with precision and a high level of attention to detail.
- You are a confident communicator, both face to face, over the phone and via email.
- You will have the ability to work independently and have a pro-active attitude.
- You will have the desire to improve on your own knowledge.
- You will be a team player.

Desirable Skills and Abilities

- You will be educated to Degree level, ideally in a related subject.
- It would be desirable if you have previous print experience, although this is not essential.
- You will be comfortable working with basic calculations and numbers

The Company

This company is an established yet rapidly expanding retailer and manufacturer of Print. Operating through many Brands,they target all sectors of the market; from small & micro businesses to the largest FTSE 100 Companies. The team is located just 10 minutes from junction 36 of the M1 near Wath Upon Dearne in South Yorkshire. The starting salary for this role is competitive with unrivalled opportunities for progression and personal development for the right candidate.

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