IT Support Engineer (Level 2) - London

SoCode Limited
21 Oct 2019
25 Oct 2019
Contract Type
Full Time
IT Support Engineer (Level 2) - London - Contract to Permenant

SoCode is partnered with a multinational information technology company which provides excellent software solutions across a number of industries. They are looking for an experienced Support engineer in London although some national travel may be required for this position.

Main Responsibilities

Management of escalated Helpdesk support incidents within agreed SLAs through to completion,
Provide service and support of the companies entire IT infrastructure in order to maintain optimum availability and communication,
Help to review and improve the companies policies and procedures,
Provide userbase training for skill transfer in IT service teams to improve first time fix rate,
Maintain customer relationship to ensure understanding of their needs,
Completion of projects vital to company's IT infrastructure within the timescales and budgets.
Essential Knowledge & Experience

Experience of Level 1 and up level 2/1st up to 2nd line support and able to provide high level customer care and service,
Strong IT and specialising desktop support knowledge,
Advise and adopt new technologies,
Demonstrate advance troubleshooting and configuration of c Windows Server & Desktop operating systems and Utilities, Office 365 & MS Back Office applications, Business Applications, Database, Anti-Virus and Backup. 
Will need a good understanding of .....

Server hardware, Network Appliance, Cisco Switches/Routers, Brocade, desktop/laptop/tablet hardware.
LAN/WAN/SAN, TCP/IP, DNS, DHCP, SNMP, Switching, VPN, Firewall - Checkpoint, Wireless, Fibre Channel/iSCSI, VOIP.
Active Directory, Exchange, IIS, Hyper-V/VMWare vCenter/Other virtualisation Technologies, MDT, MS System Centre.
Application Packaging, Unified Communications, Skype for Business / MS Teams, Database Operations (SQL Server/Oracle)

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