Technical Support Engineer

Dome Recruitment Limited
Wokingham, UK
13 Oct 2019
01 Nov 2019
Contract Type
Full Time
Company description:

This global, growing organisation offers complete developer collaboration and agile project management tools to leading customers across a huge spectrum of industries.

The role:

We're looking for a Technical Support Engineer to join the global support team where you will liaise with members from Sales, Professional Services and Development to assist in resolving a wide variety of customer issues.

You will be the first point of contact for technical support queries, responsible for ensuring the success of customers by effectively providing dependable and timely resolution to their software and determine the best course for resolution. The ideal candidate is expected to be self-motivated, proactive, results-oriented and able to provide a high level of customer satisfaction through the delivery of world class technical support services.

Experience required:

·Technical or Bachelor's Degree in IT, CS or similar

·Experience in customer support or customer-facing role

·Strong knowledge of C/C++ and Java

·Experience with PHP/MySQL would be an advantage

·Knowledge of Unix, Linux, Windows (ability to install programs in O/S and use)

·Knowledge of use and application of software tools

·Basic networking experience

·Outstanding customer service skills

·Strong analytics and problem solving skills

·Ability to work in a team

·Excellent written and verbal communication skills

·Able to work well under pressure and prioritise accordingly

·Organised and dedicated

·Good attention to detail

·Desire to experiment and explore while seeking solutions to complex problems

·Strong debugging skills


This is a fantastic opportunity for a Technical Support Engineer to join my client who are committed to developing the very best people by offering a flexible, motivating and inclusive workplace in which talent is truly recognised and rewarded.

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