Infrastructure Support Technician 24/7

Additional Resources Ltd
Poole, UK
17 Oct 2019
02 Nov 2019
Contract Type
Full Time
Infrastructure Support Technician 24/7 - Poole

Salary: £25k + £5k + Bonus + Pension + Free Car Parking + Discount Scheme

The company

Excellent opportunity to work for a company who's expertise spans from the cloud to the desktop.

The company helps its customers to enable their people with enterprise class Cloud IT infrastructure and to maximise the true potential of their business with market leading SAP applications such as SAP Business One and SAP Business ByDesign

My Client is a SAP & Cloud IT Services Company. The company is a Gold Partner and one of the top SAP Business One partners worldwide. With over 300 implementations, their expertise in SAP is second to none and this enables them to deliver highly tailored and effective solutions to their customers.

The Role

An experienced, enthusiastic and versatile individual is required to join an established technical helpdesk team in supporting a full range of IT Infrastructure solutions primarily based around application, desktop, server and storage virtualisation technologies. Key vendors include Citrix, VMWare, EMC, Microsoft, Dell and HP. This role involves working a 24x7 shift pattern, day/night working 4 days on and 4 days off.

About You

Applicants should have at least 2 years' experience working in a technical support capacity, managing their own queues of support incidents and working to defined SLAs.

Degree level education an advantage.

Essential skills:

A professional and confident manner

A strong understanding of TCP/IP, DNS, Microsoft Active Directory/Group Policies

Understanding of anti-virus products and technologies

Understanding of network infrastructure appliances such as routers, switches and wireless network points

Accreditation or experience in the majority of the following technical products:

Microsoft Server Operating systems

Microsoft Desktop Operating Systems

Microsoft Exchange Server 2010/2013/2016

Microsoft RDS o Office 365

VMware ESX Server/VSphere

Citrix XenApp/Xendesktop

Citrix Netscaler

EMC SAN solutions

Sonicwall Firewalls

Veeam backup solutions

Storegrid/Vembu backup solutions

3CX Telephony o N-able product range

Advantageous skills:

A strong understanding of storage systems (NAS/SAN)

Accreditation or experience in any of the following technical products/practices:

Scripting (Powershell)


Apple IOS



Symantec Cloud

Webroot product range

Appsense product range

Cisco Networking

Checkpoint Firewalls

Ruckus Technologies

Any accounts or CRM application

Qualifications and Certifications

Minimum GCSE or equivalent Maths and English - grade C or above

Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please contact us.

Additional Resources are an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.

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