Operational Support Officer

Capita Internal Resourcing
Manchester, UK
20 Oct 2019
25 Oct 2019
Contract Type
Full Time
Job title: Operational Support Officer

Location: Trafford Park Manchester

Contract: Part time, permanent

Salary: £19481 Pro Rata

Shift: Rotational Shifts between 5pm and 12am, Mon - Sun

The opportunity

We're looking for a team player to join the Monitoring Centre at Electronic Monitoring Services in a part-time position. So, if you're looking for evening or weekend work to fit around other commitments, this interesting role will see you work collaboratively to look after curfew and location monitoring, making sure we're working with people under electronic monitoring orders in the best way possible.

What you'll be doing

Joining us as an Operational Support Officer, you'll review incoming communications and make decisions as to how to deal with people accordingly. You'll investigate and manage data, be responsible for managing the diary in terms of upcoming court cases, deal with specific requests for compliance and witness statements, and liaise with external agencies, such as the courts, Police and probation. It can be complex, as you need to remain neutral towards what a 'subject' has done in their past, and you'll need to be compassionate because this role has a real emotional context. Every day is different, you never know who you'll be talking to and you'll also learn a lot about people in difficult situations. What you do or say really matters, which makes this a worthwhile and rewarding role. Work hard, show ambition and aspiration and you'll be supported to succeed. This role could be a great stepping stone into a role in the Criminal Justice System, if this is something that you'd like to move into.

About you

Empathetic and understanding? Quick thinking and resilient? Great listening and communication skills? Perfect. We'll looking for a real team player with experience of working to goals and targets. You'll also need to show us that you're able to competently use Microsoft Office Word, Excel and Outlook. If you've knowledge of the Criminal Justice System or previous experience dealing with justice agencies that would be useful, but is not essential. This role could be a great stepping stone into a role in the Criminal Justice System, if that's something that you'd like to move into.

Come join us

Working with Capita offers great benefits and rewards. And with more than 14,500 colleagues across 19 contact centres in the UK, Capita Customer Management is the perfect place to start - or further - your customer service career. Apply now and we can talk you through the opportunities that suit you best.

Click Apply now....

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