IT Help Desk Technician

Lawrence Dean Recruitment Ltd
Letchworth Garden City, UK
18 Oct 2019
01 Nov 2019
Contract Type
Full Time
We are currently recruiting for an IT Help Desk Technician on behalf of our client based in Letchworth Garden City.

The company can offer an immediate start for the right candidate. This is an ongoing position available until Christmas.

IT Help Desk Technician - Job Overview

As an IT Help Desk Technician your duties will include;

  • Delivering excellent customer service
  • Encryption - build laptops from an image and encrypt USB key
  • Password resets and new user set up
  • Installation of IP phones
  • Assisting with internal office moves and setting up new equipment as required
  • Storeroom tidy up / asset management
  • Supporting colleagues over the phone, via email and face to face
  • Assisting with technical queries including laptops, phone systems and network cabling
  • Using bespoke online system to update records and find relevant information
  • Taking ownership of each call to ensure queries are resolved efficiently
  • Liaise with external technical support advisors

IT Help Desk Technician - Skills & Experience Required
  • Previous customer service experience in a technical environment
  • PC and laptop hardware knowledge
  • Previous IT service desk experience
  • Clear understanding of Microsoft Office systems
  • Proven ability to communicate with people at different levels
  • Friendly and enthusiastic attitude

IT Help Desk Technician - Benefits Offered
  • Salary negotiable dependent upon experience
  • Weekly Pay
  • Immediate start
  • Holiday Pay
  • Free Parking

Thank you for your application.

Please note Lawrence Dean Recruitment is acting as an employment agency & business.

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