IT Care Executive Support Engineer

London, UK
05 Oct 2019
31 Oct 2019
Contract Type
Full Time
We are currently recruiting for an engaging IT Care Executive Support Engineer with excellent interpersonal skills to join innovative IT Executive Team.

The IT Executive Team provides Aviva's employees with the technical support they require to successfully complete their responsibilities in their roles. As the IT Care Executive Support Engineer, you will be responsible for 1st, 2nd, and 3rd line incident.

Duties and Responsibilities:
  • Prioritise desk side engineering support
  • Exceptional customer service to executives, their business managers and EA's
  • Answering queries and fulfilled requests via phone, email and face to face in a timely manner
  • Event support when required
  • Offering ideas to significantly improve service/user experience and deliver upon them
  • Taking on, resolving and the delivery of all incidents and changes that are reported, and proactively searching for areas of change to prevent further issues/to improve resolution times
  • Resolving technical issues and problems where possible or assign/delegate appropriately
  • Taking ownership of incidents/requests to resolution including all tickets escalated to 3rd party resolving agents
  • Providing full support of all hardware and software used within Aviva

Skills & Experience Required:
  • Excellent relationship management experience, working with executives
  • Good incident and change management experience with the ability to deliver change
  • Understanding of ITIL
  • Technical IT skills/knowledge/ background
  • Working in IT in a financial services context

What will you get for this role?
  • Salary up to £50,000 depending on skills, experience and qualifications
  • Generous defined contribution pension scheme
  • Annual performance related bonus and pay review
  • Holiday allowance of 29 days plus bank holidays and the option to buy/sell up to 5 additional days
  • Up to 40% discount for some Aviva products through "My Aviva Extras" plus discounts for Friends and Family (some exclusions apply)
  • Excellent range of flexible benefits to include a matching share save scheme

We care about the wellbeing of our employees

How you feel at home, work and all aspects of your life are important to us. Our programme - 'Be Healthy', 'Be Mindful', 'Be Secure' and 'Be Awesome' supports your physical, mental, financial and social wellbeing.

Here are just a few highlights:
  • You'll be able to download Aviva Digital GP - a 24/7 personal GP service that enables you to get a video consultation with a GP and pharmacy service at the touch of a button
  • We offer all UK employees subscriptions to Headspace for FREE
  • We have subsidised 70% off the normal gym membership prices, meaning for a reduced monthly fee you will have access to a wide range of fitness venues

Additional Information and Equal Opportunity

One of Aviva's core values is Care More, and this is brought to life through the flexible ways we love to work. This may include working from home some of the time, or flexible work schedules to accommodate parent and carer responsibilities, further studies and hobbies.

Our diversity and inclusion policies and initiatives are shaping an environment where everyone feels welcome regardless of age, disability, race, ethnicity, gender, gender identity, religion, culture, sexual orientation, national origin, marital status, pregnancy, maternity or those with other caring responsibilities. Our approach helps to ensure that Aviva is a place which values difference and provides equal opportunities for all.

As a disability confident employer, we guarantee to interview anyone with a disability (as defined in The Equality Act 2010) whose application meets the minimum criteria for the post. (By 'minimum criteria' we mean that you must provide us with evidence which demonstrates that you generally meet the level of competence required, as well as meeting any of the qualifications, skills or experience defined as essential). Please apply through the website and then email the contact listed in the advert to notify us that you meet the conditions for the guaranteed interview scheme.

We prefer all applications to be submitted online, however if you require an alternative method of applying please contact Lacey Lane Mckoy in the Resourcing team on 0121 234 7612.

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