Telephone Account Manager

Courtney Recruitment
Liverpool, UK
14 Oct 2019
09 Nov 2019
Contract Type
Full Time
Telephone Account Manager

A new job opening for a good sales all-rounder to engage with & upsell to existing clients via phone. Joining a friendly team of 4, you will be trained in ways to identify opportunities & areas for growth within clients' accounts. Working for this successful, growing company based in South Liverpool, you will manage an existing portfolio of accounts to achieve agreed sales and margin targets, ensuring successful trading relationships.

The Telephone Account Manager Role & Responsibilities
The purpose is of this role is to help the company grow by developing new business within existing client accounts.
  • Develop successful business partnerships across customer base whilst maintaining a value-added service to ensure successful trading relationships.
  • Identify areas for growth and gross profit increase
  • Negotiate and retain existing business through processes and secure fixed term agreements.
  • Ensure the achievement of sales and margin targets.
  • Develop contact cycle in line with KPI's; create and deliver account development plans.
  • Understanding customer requirements
  • An effective telesales representative must be an excellent communicator and have superior people skills. You must be comfortable presenting products or services over the phone
The Telephone Account Manager Skills
  • Demonstrable experience is outbound Sales / Internal Sales
  • Demonstrates commitment and motivation to achieve goals and live up to expectations.
  • Displays pride and professionalism and a desire to function well in the job.
  • Demonstrates capacity to communicate information, clearly and concisely, both verbally and in writing, using appropriate language and channels for the intended audience. Ability to build trust, respect and rapport quickly, at all levels.
  • Demonstrates willingness and ability to take on new tasks, change work methods and processes to adapt to necessary changes in the team or company.
  • Ability and willingness to generate ideas and take actions to solve problems.
  • Makes appropriate decisions about when to act independently or to consult others and follows through on tasks with little or no reminders.
  • Demonstrates an understanding of the aims and objectives of the business and is able to apply this to varied situations.
  • Uses commercial judgment and is able to apply multiple factors when arriving at a decision/recommendation.
  • Demonstrates self-management skills, including time management, planning, prioritizing and timely completion of work responsibilities and job assignments.
  • Complete understanding of the sales and business development process, with strong commercial acumen.
  • High level of proficiency in Microsoft Office, particularly Excel.
The Telephone Account Manager Salary
Salary: Basic salary of £22,000 - £24,500, depending on experience and suitability this role also has REALISTIC UNCAPPED OTE of £28,000 - £30,000
**The average Telephone Account Manager last year earned £30,000**
Hours: Monday - Friday 8:45 am - 5:00 pm
Holidays: 20 days plus bank holidays with time off over Christmas and New Year.
Free parking on site

If you have experience in internal sales, telesales or have any experience of work in the following job titles; Account Manager, Sales Agent, Telesales Executive, Upselling Sales Agent, Sales Executive, Outbound Salesperson, Sale Representative, Business Development Executive etc. then please apply for the role now.

Courtney Recruitment recruit for all levels within the office environment from front of house through to senior management, across a wide range of sectors.

You can apply for our jobs with confidence, we are experienced recruiters, a regulated employment agency, registered with the Institute of Recruiters and the Data Protection Controller.
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