Software Support Analyst

ITECCO Limited
Crawley, UK
20 Oct 2019
04 Nov 2019
Contract Type
Full Time
Software Support Analyst - Crawley - £30k - £35K

Role - Software Support Analyst

Location - Crawley

Salary - £30k - £35K DOE

**Interviewing Now **

My client is the focus for an international software and services company, who deliver business solutions to optimise application and business processes. With a global client base and an enviable reputation for products, quality and support, this is an excellent opportunity to join a thriving software business that is in the process of expanding at a global level. This development role sits within the R&D division responsible for developing the software we sell on a world-wide basis. There client's businesses rely on as a vendor of choice to support their daily business operations. We pride ourselves on developing business solutions that enable companies to optimise their own business processes whilst also reducing costs.

My client is now seeking an experienced customer service representative who is both flexible and self-motivated. This person will have the opportunity to significantly extend their breadth of knowledge across the many environments within which there products operate and should thrive on being a member of a fast-moving support team that was built on both success and team spirit.

They are looking for someone with the following skills: -
  • Two years in a customer service environment.
  • Excellent organisational skills.
  • Good communication skills both written and verbal.
  • Professional telephone manner.
  • IT literate in at least two platforms e.g. Windows, Linux, UNIX, IBMi, z/OS
  • Problem solving capability.
  • Self-motivated and flexible.
  • Proven ability to meet critical business deadlines.
  • Higher education qualification (HND/HNC or higher)

Desirable Skills: -
  • IT degree (other technical degrees will be considered)
  • Working knowledge of database technology, in particular one of Oracle, SQL Server or DB2
  • Knowledge of a language other than English e.g. German or French
  • UK clean driving license

Benefits: -
  • A competitive salary plus commission with annual review.
  • A generous company car allowance.
  • Attractive holiday entitlement
  • Company pension scheme that pays 8% of your base salary
  • Private medical insurance
  • Employee Assistance Programme (EAP)
  • Health Cash Plan
  • Life Insurance (including Death in Service) and Long-term ill health benefit.
  • Staff discount scheme
  • Fitness and Wellbeing Gym discount
  • Free onsite parking.

APPLY OR SEND YOUR CV DIRECT TO - Stuart (.) Cooper (@) itecco (.) co (.) uk

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