Tech Support Team Leader

Recruiter
IT Resourcing/IT Professional Services
Location
Basingstoke, UK
Salary
Competitive
Posted
14 Oct 2019
Closes
06 Nov 2019
Ref
1295283631
Contract Type
Permanent
Hours
Full Time
Technical Support Team Leader

Capita IT Resourcing are looking for a Technical Support Team Leader to join a Managed Services Provider who are a Microsoft Gold Partner based in Basingstoke. As the Technical Support Team Leader, you'll be managing a team of 2 engineers being the escalation point, ensuring IT issues and requests are resolved within SLA. The split on this role is 70% hands on & 30% managing.

This would be a great opportunity for someone with 2+ years' experience within a service desk and customer facing role who is looking for that next step up in their career.

Skills:
  • Minimum of 3 years' experience in an IT support environment, or a strong IT background with relevant education.
  • Experience of implementing and supporting Microsoft Windows 10
  • Excellent knowledge of Microsoft Office Products.
  • Experience of supporting and administering Office 365 environments (MUST HAVE)
  • Knowledge of TCP/IP, DNS, DHCP, VLANs, VPN and Firewalls.
  • Working knowledge of Active Directory and GPO.
  • Good communication skills and the ability to work in a team.
  • Excellent problem solving and analytical skills.
  • Experience authoring IT documentation, such as reports, RFC's, User training documentation etc,.
  • Experience liaising with 3rd Party vendors to resolve support issues such as Microsoft Support or application vendors.

Desirable
  • Previous experience of leading a support team
  • Azure
  • ITIL Certification or Experience
  • Microsoft MCP or equivalent

If you believe the Technical Support Team Leader role is a great fit for you then please send over your CV and we'll be in contact asap.

Capita IT Resourcing is acting as an Employment Agency in relation to this vacancy.

This job was originally posted as www.totaljobs.com/job/88289212

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