Account Manager

Recruiter
Equator
Location
Nottingham, UK
Salary
Competitive
Posted
02 Oct 2019
Closes
31 Oct 2019
Ref
1283589866
Contract Type
Permanent
Hours
Full Time
Successfully manage production projects to exceed client expectations and deliver all work to agreed budgets and deadlines. Develop and maintain client relationships through provision of exceptional service.

Job Responsibilities :
  • Main point of contact for agreed list of clients and actively build relationships with them.
  • Understanding and working within the parameters of the Equator Process Workflow.
  • Answering client queries/ dealing with issues/ managing client expectations.
  • Ensure client and business needs/ deadlines are met, timely and professionally.
  • Receiving briefs from Clients and Design Account Manager, gathering all required info to ensure production can commence.
  • Striving for a right-first-time approach.
  • Interpreting information correctly and creating accurate and thorough briefs for the Production team.
  • Interpreting and querying client amends in order to achieve range consistency, including liaising with multiple client stakeholders where decisions are not unanimous.
  • Challenging client amends where brand integrity and range consistency are put at risk.
  • Delivering consistency across ranges.
  • Liaising directly with suppliers and printers to ensure the artwork production process runs smoothly and their considerations and feedback are acknowledged and actioned as appropriate.
  • Advising Account Director, Production Director and Studio Manager of large projects to aid resource management and planning, in a timely manner.
  • Driving and participating in key milestone meetings as laid out in the Equator Process Workflow, both internally and externally.
  • Liaising with Creative Account Manager, and Production Director to identify any potential print issues at the creative stage.
  • Attending Status Meetings to facilitate Project Management with the client.
  • Project Management of Artwork and Repro requirements, ensuring all key dates in the project critical path are met and that the client and Account Director are informed if projects deviate from their critical path.
  • Ensuring final print files/ artworks are a fair reflection of the approved design concepts.
  • Monitoring and moving artwork/repro on client systems as required, with support from admin staff.
  • Using internal project management systems including Octopus and/ or budget/project trackers to ensure all projects run smoothly and invoices generated.
  • Organising and chairing pre-artwork meetings and issuing minutes to all parties.
  • Ensure actions from pre-artwork meetings are followed up.
  • Ad hoc tasks to assist Management Team as required.
  • Helping colleagues on other projects, work as a team within the studio.
  • Cover for absence of colleagues.
Qualifications / Requirements : Excellent project management skills
Excellent organizational and time management skills
Excellent spoken and written communication skills
Attention to detail and understanding of written business processes
Presentation and negotiation skills
Confident, tactful and persuasive manner
Technical knowledge of print and packaging
Ability to coach/ mentor Account Executives
Good business sense and ability to manage budgets
Willingness to work longer hours where required to meet deadlines
This job was originally posted as www.totaljobs.com/job/88163396

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