Business Process Optimisation Consultant

Rbw Consulting Limited
Reading, UK
14 Oct 2019
08 Nov 2019
Contract Type
Full Time
Business Process Optimisation Consultant- Reading, Berkshire

My client is seeking an experienced Director of Business Process Optimisation who will be responsible for supporting and delivering improvement initiatives throughout the organisation. The successful candidate will implement project plans and stakeholder engagement strategies ensuring successful and timely implementation of complex global initiatives.

The successful candidate will need to develop relationships and work with senior stakeholders across the business to develop improvements with a primary focus on efficiency and process optimisation.

The role
  • Collaborate with senior management and cross-functional leadership to improve efficiencies, initiative outcomes, and quality reporting for Global Business Operations.
  • Participate in or lead corporate or Business Unit quality or process improvement initiatives as needed.
  • Effectively collaborate with global management team regarding project and team related challenges.
  • Consult, advise, coordinate, and implement various aspects of stakeholder engagement and communication efforts.
  • Participate in efforts to resolve appropriate personnel issues and conflict management.
  • Define and remain current with goals and overall expectations increasing team knowledge and skills.
  • Ensure consistency, strategy alignment, and global compliance with agreed enhancements and process improvement achievements.
  • Maintain overarching knowledge of project work streams supporting goal achievement.
  • Ensure stakeholders maintain understanding and positive impression of business strategy for global objectives.
  • Ensure work stream leads have appropriate materials, system access, representation, and training to complete job responsibilities.
  • Contribute to the development and delivery of broad strategic objectives related to evolving key influencers through:
  • Identification of and defining gaps from available resources internally and externally.
  • Relay relevant information/insights to appropriate cross-functional teams and work streams including implications. Make recommendations as required.
  • Partner with key internal stakeholders to identify actionable insights.
  • Utilise insights to inform strategic engagement with evolving key stakeholders.
  • Improve Global Customer Management Strategy and Solutions standards and track improvement of departmental processes through data collection and metrics.
  • Provide advice, support, and guidance and serve as a mentor to colleagues and work stream leads as needed.
  • Participate in customer meetings or other duties as needed.

The candidate
  • Lean and Six-Sigma Green/Black Belt qualified practitioner who is able to coach individuals to externally recognised certification standards (desirable)
  • Experience developing and contributing to delivery of broad global strategies related to evolving key influencers.
  • Ability to effectively relay relevant information/insight to appropriate global cross-functional teams including implications and make recommendations based on experience and current state.
  • Ability to successfully lead and manage multiple day to day projects. (Prince 2 certified is desirable)
  • Creative, innovative thinker with strong strategic mindset and understanding of business and customer needs.
  • Strong communication skills (both oral and written), above average analytical skills, sound presentation skills, and be able to engender trust and respect of peers, global teams, and leadership.
  • Degree in Business Management or other related discipline and 10 years related experience; or equivalent combination of education, training and experience
  • 1-3 years of relevant strategic development and/or implementation of stakeholder/customer engagement strategies required.
  • Track record of successful process re-engineering / continuous improvement work and financial/non-financial benefits
  • Management of diverse, cross-functional project teams
  • Advanced skill set with respect to MS Office suite and overarching understanding of costing models.
  • Strong teaching, training, coaching and project management skills.
  • Proven engagement, influencing and relationship management skills
  • Self-starter, motivated and tenacious individual who can teach by doing
  • Experience in contributing to and influencing company strategic planning
  • Experience of establishing a culture of continuous improvement by developing internal staff capability

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