Service Delivery Manager

Recruiter
Concept Information Technology Limited
Location
Kettering, UK
Salary
Competitive
Posted
13 Oct 2019
Closes
08 Nov 2019
Ref
1294627517
Contract Type
Permanent
Hours
Full Time
Service Delivery Manager - IT Managed Services - ITIL - Problem Management - Incident Management - Kettering - Permanent - £45,000-£50,000

I am currently recruiting for a Service Delivery Manager to join an exciting and expanding Managed Services business based in Kettering

As part of the Service Delivery Manager role your main responsibilities will be to:
  • Manage 6-7 external accounts, from full managed services to smaller, more specific services
  • Carry out regular service reviews (remote and face to face) to identify areas of strengths and improvements
  • Ensure the business is performing well against agreed SLAs, OLAs and KPIs
  • Act as the point of escalation for all problems and major incidents that occur in your assigned accounts
  • Transition and Onboard new customers and accounts into service models
  • Generate reports and service packs demonstrating performance
  • Ensure teams are following best practices (ITIL) and identify areas for improvement where processes can be tweaked/implemented
  • Ensure continious service improvement activities are consistently monitored and carried out

To be successful in your application for he Service Delivery Manager role you will have:
  • A strong background in IT Service Delivery
  • Ideally worked in IT Managed Services or for a Technology provider to external customers
  • Demonstrable experience and examples of successfully delivering high standards of service to external customers
  • A track record of managing internal technical teams to ensure high levels of performance
  • A ITIL certifiation with good knowlegde of areas such as Incident and Problem Management alongside Root Cause analysis
  • Excellent communication and customer management skills with examples of building long-lasting and trusting relationships
  • The ability and willingness to travel to customer site when needed
  • A good technical understanding of Infrastructure solutions- Cloud, O365, Networks, Data Centre, Storage, Backups etc (This is not a hands on technical role)

This role is paying £45,000-£50,000

Service Delivery Manager - IT Managed Services - ITIL - Problem Management - Incident Management - Kettering - Permanent - £45,000-£50,000

This job was originally posted as www.totaljobs.com/job/88273728

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