Technical Sales Support - CCTV and Access Control Systems

Recruiter
Applause IT Ltd
Location
Bredbury, UK
Salary
Competitive
Posted
19 Oct 2019
Closes
26 Oct 2019
Ref
1301131507
Sector
Engineering
Contract Type
Permanent
Hours
Full Time
Technical Sales Support - CCTV and Access Control Security Systems Stockport, Cheshire / Greater Manchester - Commutable via Altrincham, Oldham, Wilmslow, Macclesfield To £21K + Bens Leading security product company requires new Customer Services Technical Sales Support Person to deal with all aspects of Customer Service including communication with external and internal customers - end to end order processing and support for external sales teams. The role of Technical Sales Support is to respond to all requests for System Design and Quotation in both a timely and effectively manner. Will suit someone with relevant industry experience or relevant further higher education or a university leaver, with an interest in / or courses completed relating to Electronics engineering or IT. Product training will be provided. Essential skills and experience - Proven phone-based customer service experience Decent standard of education with minimum 5 GCSEs and A Levels or BTEC qualifications - IT / Numerate subjects preferred PC Literate with Standard operating systems and business applications An interest in electronics and IT Desirable - Sound knowledge of Security Systems including. Door Entry, Access Control and CCTV General understanding of CAD systems Sales Order Process understanding Security System Design Duties and responsibilities include, but not limited to - Commitment to Providing First Class Customer Service System Design and Quotations Handle inbound calls and e-mails and respond with a high level of professionalism Maintain High standards of data accuracy Provide Technical Support to the Customer Services Team on all Products and order related issues Vetting of all Product Sales Orders to ensure correct system build and operation Vetting of all Entrance Panel Customisation Support the Sales Team on a daily basis with Security System Design, Sales Orders and Quotations Creating and Running SAP Order Vetting reports Preparing Schematic drawings on system design for Customers, Manufacturing, Sales and Technical Support. Work closely with the Manufacturing team on System Configuration, the supply of Programming information and non-standard build requirement Maintenance and update of Quotation Build up Sheet and Project Database Support and Maintain Entrance Panel Builder Support Product Management with new Product Releases Gain up to date Product knowledge on complete range of Products Work with colleagues to ensure the achievement of departmental targets Soft Skills required - Strong customer facing/focused skills Team Player Problem Solving Flexible, Can do Attitude! Competitive salary and big company style benefits package on offer Send CV now and call Tim Morris 07739 716815 to find out more Technical Sales Support - CCTV and Access Control Systems. Stockport, Cheshire / Manchester borders

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