Service Delivery Technician

Chelmsford, UK
02 Oct 2019
26 Oct 2019
Contract Type
Full Time
Service Delivery Technician - Essex - Competitive Salary - Permanent

Your new company
I am currently working with a large, well known organisation in Essex looking to on board a Service delivery technician into their busy IT department.

Your new role
In your new role you will be providing 1st and 2nd line support service to internal customers / users via telephone, email and remote sessions. You will see yourself Providing guidance from initial contact through to resolution and closure by handling and responding to enquiries, which may at times be complex for non IM&T Staff.

You will be monitoring and tracking all incidents, assigning the correct priority to incidents and escalation to the relevant area as priorities change including service requests in order to provide good data for Incident and Problem Management.

What you'll need to succeed
To succeed in your new role your previous experience in Active Directory management, administration and maintenance, ITIL awareness with a core understanding of Microsoft desktop operating systems and associated applications to deal with 1st and 2nd line user queries and resolutions will all lead to your success in your new position.

Also having Richmond IT Service Management System knowledge / experience, Basic Cisco awareness and
experience of remote fixes, via Remote Desktop Viewer, RDP or other terminal services will be beneficial to you in this role.

What you'll get in return
In return you will receive a competitive salary and generous benefits package with all the tools and personal development needed to succeed in your new position.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

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